Wednesday, 29 August 2018

What's New @ Tokeet: August 29, 2018

Today we would like to unveil a new weekly feature to the Tokeet Changelog called "What's New @ Tokeet". This weekly update will chronicle all significant updates, changes and bug fixes made to the Tokeet suite of applications since the last update. As this is the first edition of this new feature, we will be focusing on the latest round of changes to the Tokeet, Signature and Automata web applications. Please check back weekly to see what new updates we have made.
  • We have made a number of updates and bug fixes this past week, including:

Updated: [Channels] We now push 2 years' worth of rates for Airbnb API (NEW) with each rate push.
Updated: [Channels] You can now leave any field blank in the Airbnb API (NEW) Price Settings that you do not want to update.
Fixed: [Rental Rates] Rates calendar (standard) was showing old dynamic rates.


Updated: [Triggers] Tooltips have been updated for clarity.
Updated: [Triggers] Account Active/Paused action changed into a switch to improve visibility.
Updated: [Triggers] Added Chinese translation support for both Traditional and Simplified.
Fixed: [Triggers] Guests with Chinese last names were receiving Chinese template translations.
Fixed: [Triggers] Some triggers were firing despite being inactive.
Fixed: [Triggers] Rental availability condition not reading the correct availability.
Fixed: [Triggers] Available days before/after condition was not reading the day count correctly.
Fixed: [Recent Activity] Booking tags color indicator missing from the graph.
Fixed: [Custom Codes] Custom codes not displaying in the template.
Fixed: [Custom Codes] Custom codes not displaying the correct value for the rental the guest has booked.


Updated: [All] Info icon tooltips updated with new information.
Updated: [Dashboard] You can filter the graph by template type.
Updated: [Custom Codes] You can create custom data codes to be used in templates.
Updated: [Templates] Tooltips have been updated for clarity.

Thank you for continuing to make Tokeet great! We're looking forward to your feedback about these new additions and fixes to our platform. As always, please email us with your questions or suggestions any time.

Wednesday, 15 August 2018

Tokeet version 3 - What to expect

Since the announcement of the upcoming release of Tokeet version 3 there has been a lot of excitement and some anxiety regarding the proposed changes to the product. Please allow me to shed some light on the coming release process.

1. The new version of Tokeet (version 3) will not be released until Q4. This means that nothing is happening immediately and you can continue to enjoy version 2 until then.

2. There will be an open beta release of version 3 for about a month. Users will be able to login to either version 2 or version 3 as they like. This will allow everyone to get used to the new version, provide feedback, and decide if they like it.

3. Once the open beta period is complete, users with monthly plans will be upgraded to version 3 automatically. Users with yearly plans will have the option of sticking with version 2 for the remainder of their subscription period, or upgrading to version 3. There are a few things to note regarding this choice.

- We will continue to support those users on version 2 as we do now.
- We will discontinue active development of version 2. So there wouldn’t be anymore bug fixes, upgrades, etc.
- Yearly plan users who stay with version 2 will not be able to login to version 3.
- Version 2 users may upgrade to version 3 at anytime prior to the end of their subscription period.
- Version 2 users will be able to subscribe to any of the upcoming add-on products.
- We will set a permanent discontinuation date for version 2 sometime in 2019.

4. We will not be decreasing rate management in version 3. In fact, we plan to release a much simpler rate management solution. The core feature offerings of version 3 will remain the same as version 2 unless otherwise announced.

We’re confident that once users see and experience version 3 they will instantly prefer it to version 2. We’re happy to answer anymore questions about the upcoming version 3 here on this thread.

Thanks for being a Tokeet user.

Monday, 13 August 2018

Tokeet - The Road Ahead

Many of you have questions about the new Tokeet products and how they relate to the core application. Since the announcement of Automata and Signature we’ve received numerous emails and messages from users asking for more details about the direction of Tokeet and how the new products affect them. These are all fair questions and I hope to answer them here.

Almost a year ago we starting laying down the roadmap for Tokeet. Much of what we planned involved expanding on already popular features like automation, contracts, rate management, and others. Our goals were ambitious and we planned to transform Tokeet into a complete solution for the short-term rental industry. While this all seemed great, it would mean expanding the existing product even further and also coming up with an interface that worked well for all the various features. We feared that the result would be a bloated, complex product that’s hard for new users to start using, complicated to develop, and difficult to maintain.

Ultimately, we decided to split the core application into multiple, unique, and feature rich apps that perform specific tasks really well. We felt that would create a much simpler user experience in the core application and also give us the flexibility to build each app with a custom user experience. Not to mention developing and maintaining smaller apps would be operationally easier. We may even potentially integrate the add-on applications with competitor systems in the future.

So, with the decision made, we started building five (5) new add-on applications (we’ve been busy). Four of these applications are already built, two have already been released. We are also undertaking a rebuild of the core application, which we’re calling Tokeet version 3 (TV3), from scratch. If you look closely at the Automata and Signature videos you’ll see TV3 in action. TV3 will not natively  include some of the features it does today. This would have required us to build and maintain the same features in two different applications, which isn’t sustainable in the long-term. Instead, users will be required to use one of the add-on products. However, TV3 will contain many features not currently in Tokeet and be much easier to use.

Despite the splitting of Tokeet into multiple applications, users will be able to seamlessly transition from one application to another. There will be a single sign-on for all apps. This means one username and password for the entire suite. In addition, user will be able to open any app, automatically be logged in, and start working directly from Tokeet. This will make using the suite of applications effortless and intuitive.

Despite all of this expansion we plan to stay true to our core of providing feature rich products at very competitive prices. Yes, the new apps will come with their own individual price tags. We believe that each app can stand alone as a product and that they should fund themselves. Yes, the core application will be changing. However, we believe the added features and vastly expanded add-on applications serve to make the entire Tokeet experience more powerful and complete for our users.

Exact product release dates will be revealed in the future. In short, we plan to launch all new products and TV3 by the end of 2018. Thanks to all of you for being a part of this journey. Many of you have been around since 2016 when we first launched and we are eternally grateful for your loyalty. I’m happy to answer any questions I can about the Tokeet roadmap on this thread.

Thanks for being Tokeet users.

What you need to know about the new Airbnb API

The new Airbnb API is a faster, more reliable connection to Airbnb than our previous API connection. However, this new connection does have some important differences and noteworthy features. All of these differences are requirements of Airbnb or limitations of their new API, to which Tokeet must adhere. Below is a list of things to note when connecting to the new API.

  • Listings connected to Airbnb using their new API will be made instant bookable. This is done by Airbnb and cannot be undone in Tokeet or on Airbnb.
  • Listings connected to the new API must meet Airbnb's content listing criteria. The specific criteria are detailed below. Any listing not meeting these criteria will be automatically delisted by Airbnb until they are updated to meet the criteria.
  • Cohosted listings are officially unsupported by the new Airbnb API. Tokeet does allow cohosted listings to connect via the new API and many of the connection features will work. However, we encourage users with cohosted listings to add their Tokeet rental's iCal URL to the Airbnb listing in the Airbnb dashboard to ensure availability is constantly updated. 
  • Listings connected prior to August 9th may have suffered a lapse in synchronization. This is due to an update released by Airbnb which now requires a synchronization setting for each listing. Tokeet is now automatically updating listings with this setting. Listings that are either cohosted or do not meet the content requirements will be automatically rejected by Airbnb.
  • Once a listing is connected to Tokeet, pricing and availability settings will no longer be accessible in Airbnb. These settings must be updated in Tokeet.
  • User may choose to sync only rates and availability via Tokeet or sync their entire listing content (Full Synchronization). By default Tokeet connects to your Airbnb listings with rates and availability sync. This allows Tokeet to perform all required actions like pushing rates, pushing availability, sending and receiving messages, and importing bookings. You may switch to Full Synchronization from within the connection details in Tokeet. Please note that if you choose Full Synchronizationyou will no longer be able to update your listing's rates, availability, or content in your Airbnb dashboard and will be required to do so via Tokeet.
  • Guest requirements are removed from listings connected to any channel manager via the new Airbnb API. There is no way to add these requirements back. This is done automatically by Airbnb.
  • Dates directly blocked on Airbnb will not be imported into Tokeet with the new Airbnb API. Users are encouraged to directly block dates in their Tokeet calendar to ensure all connected channels are updated accordingly.

Airbnb Listing Content Requirements
Airbnb will automatically disable listings that do not meet the following minimum content requirements.
  • Title - At least 8 characters in the listing title
  • Description - At least 50 characters in the listing description field
  • Photos - At least 7 photos, including 3 with high-resolution (800x500 pixels) 
  • Amenities - At least 5 amenities

Sunday, 12 August 2018

Introducing Signature

We are super excited to announce the release of Signature, the third product in the Tokeet suite. Signature is an e-document management system designed for the short-term rental industry. We know that getting information to and from guests can be a tedious and time-consuming task, so we created Signature to make your lives easier. Signature is more than just an e-signature platform. With Signature you can also send customized forms to your guests which they can complete on any device. This information is then stored in Tokeet for you to review at anytime. You can also send customized documents using the guest and booking information, or custom codes which you create.

Best of all, Signature is completely integrated with Automata and the core Tokeet application so you can automate your document management, and your information is seamlessly shared across the entire suite of products. As always, Signature is easy to use and priced affordably.

Signature is free to use by all Tokeet users for the remainder of August. Simply go to the Signature login page and login with your Tokeet credentials. Only account admins my login at this time. To learn more about Signature please visit the Signature website.

Thanks for being Tokeet users.

Saturday, 11 August 2018

Update your Airbnb API synchronization

As of Thursday, August 9th Airbnb now requires all API connected listings to choose a specific synchronization setting. You must choose either to manage your rates and availability only in Tokeet, or manage everything including your listing details in Tokeet. If you haven’t already done so, you must update your synchronization settings in Tokeet. Linked below is a video which demonstrates updating your synchronization settings.

Please note that your listings must also meet the Airbnb listing quality guidelines when connecting via a channel manager. The Airbnb API rejects listings connections which do not meet the following minimum content requirements.

- Listing title must be at least 8 characters long.
- Listing description must be at least 50 characters.
- At least 7 photos, including 3 with high-resolution (800x500 pixels).
- Listing must have at least 5 amenities.

Finally, all Airbnb API listings are now set to Instant Book by default. This setting cannot be changed and is mandated by Airbnb. Tokeet has no control over this setting.

We will be following up with more details and updates regarding the new Airbnb API.

Thanks for being a Tokeet user.

Introducing Automata

We are excited to announce the release of Automata, our newest product in the Tokeet suite of products. Automata is the most powerful automation tool designed for the short-term rental industry. It executes the tasks related to a guest booking, so you can focus on growing your rental business.

Automata has been in closed beta for the past month and all of our beta users love it. Some of our larger customers are already sending over 1,000 automated messages per day with Automata. Today we’ve opened Automata, free of charge for the remainder of August, so all our users may give it a try. You can read more about Automata here. If you’re interested in giving Automata a try you can simply login with your Tokeet credentials right here. Only account administrators and managers of an Owner Plan account or higher may login to Automata.

We’re looking forward to your feedback and thanks for being Tokeet users.
Welcome to the Tokeet changelog. This blog will be used to communicate any and all changes, bug fixes, and new feature releases made to Tokeet's web and mobile applications.