Friday, 27 March 2020

Tokeet Mobile Updates | March 27th [2020]

Tokeet MOBILE CHANGES - MARCH 27, 2020


  • We have made a number of updates and bug fixes since the last update, including:

Updated: Implemented Biometrics login. This is how it is supposed to works.
  1. Login with your account.
  2. The Biometrics login splash screen will be shown once. It won’t be shown again after you press the cancel or enable button.
  3. Press Enable Biometrics login button and verify your fingerprint. You can go back to this screen later to enable/disable biometrics login by going to the Sidebar menu -> Settings -> Biometrics Login.
  4. There is a checkbox shown after you enable biometrics login: Verify Biometrics on app start?, if you check this checkbox, each time the app opensit will require biometrics verification.
  5. Next logout. Now on the Login screen, you should see a button with the fingerprint icon next to the Login button. Press on it.
  6. If you have a single account with biometrics login enabled, it will prompt you for fingerprint scan immediately.
  7. If you have many accounts with biometrics login enabled, it will show a popupwith a list of accounts. Select 1 account to login.

Updated: Provided ability to users to manage & authorize their Airbnb account from the mobile app. To connect your Airbnb account navigate to Settings / Connect with Airbnb tab.

Updated: Displayed Rental images in the Rentals module. If you have marked an image as primary it will display in the list. If no image is marked primary first image in the Gallery will display.

Updated: Center aligned headers for Android devices.

Updated: In the Rates module under Settings tab added a warning message if Base Rate is missing. 

Updated: Added tooltip as placeholder text in Universal Search.

Updated: Add the word "last" to the description under the Invoice Summary values.

Updated: Displayed associated Rate Mapping in Red color after unlinking a Rental from Channel.

Updated: In Rentals module under Location tab updated map to include Satellite option.

Fixed: Changed header when converting Hold Event to a Booking.

Fixed: Notes disappear when we save an invoice on mobile. This is now fixed.

Fixed: Updated validation messages, field labels, and fixed typos.

Thursday, 26 March 2020

Owner Center Updates - January - March [2020]

OWNER CENTER UPDATES - JANUARY - MARCH [2020]


We have made a number of updates and bug fixes this year, including:



Updated: [Payout Rule] New rule formula type added - “Nightly” this would add a Flat fee per night of a booking rather than a single flat fee.

Updated: Property Managers now have a disable setting to hide their property listing information from Property Owners.

Updated: [Invoices] Terms and Conditions text box data can now auto populate.

Fixed: [Owner Statements] In Owner Statement email, wasn’t showing display total up to 2 decimal places.

Fixed: [Gateway] "Assign Owner" field should set automatically.

Fixed: [Payout Rule] Suggestion to change the wording for this feature to “change the order in which the line items are deducted".

Fixed: [Statement/Invoices] "Tokeet" specific channel option was not available in Channels filter.

Fixed: [Statement/Invoices] Owner information was not getting updated on Detail View.

Automated Invoicing Beta

Our new automated invoicing is currently in beta and will soon be released. This feature will allow you to automatically create invoices when a guest books, before or after they check-in, before or after they check-out, or even if they cancel.

We are welcoming users who wish to try this feature out beforehand and start using it now to email support@tokeet.com and let us know. We will get you set up in the beta and would love any feedback from the service.

Friday, 20 March 2020

Signature Updates | March 16th - 23rd [2020]

SIGNATURE CHANGES - March 16th To 23rd 2020


  • We have made a number of updates and bug fixes this year, including:

Updated: Zoom controls have been added to the sign template page. This will allow users on both desktop and mobile to have greater control over the view settings of the template, as they complete the required fields.

Updated: A new action has been added in the Inbox, that will allow users to associate a template with a different inquiry than it is currently associated with. This should allow users to continue tracking their templates in the TV3 dashboard, even after inquiries have been deleted and remade.

Automata Updates | March 16th - 23rd [2020]

AUTOMATA CHANGES - March 16th To 23rd 2020


  • We have made a number of updates and bug fixes this year, including:

Fixed: Tokeet Widget triggers were not firing for inquires created via widget. A change has been made to the inquiry widget HTML code, that will not allow Automata to capture these events. You will need to make the inquiry widget again in TV3, in order to copy the updated HTML code to your website.

Fixed: Trigger conditions were not visible for triggers that had a hyphen in the trigger name. This issue has been corrected, and the pre-made samples have had any hyphens removed, in order to prevent future conflicts.

Fixed: Webhook service experienced a brief interruption in operation. This issue was quickly resolved, and webhook triggers should operate properly now.

Rategenie Mobile Updates | March 20th [2020]

RATEGENIE Mobile CHANGES - MARCH 20, 2020


  • We have made a number of updates and bug fixes since the last update, including:

UpdatedWe have introduced fingerprint login. Now you can login using your fingerprint without entering a username and password each time.
  1. Login with your account.
  2. The Biometrics login splash screen will be shown once. It won’t be shown again after you press the cancel or enable button. 
  3. Press Enable Biometrics login button and verify your fingerprint. You can go back to this screen later to enable/disable biometrics login by going to the Sidebar menu -> Settings -> Biometrics Login
  4. There is a checkbox shown after you enable biometrics login: Verify <Touch ID | Face ID | Biometrics> on app start?, if you check this checkbox, each time the app opens it will require biometrics verification.
  5. Next logout. Now on the Login screen, you should see a button with the fingerprint icon next to the Login button. Press on it.
  6. If you have a single account with biometrics login enabled, it will prompt you for fingerprint scan immediately.
  7. If you have many accounts with biometrics login enabled, it will show a popup with a list of accounts. Select 1 account to login.

UpdatedWe have Implemented a Check for TV3 rate mappings with auto-sync active, to prevent duplicate rate pushes.

UpdatedWe have added a Sorting option throughout the app on all list views.

UpdatedWe have removed the label “Airbnb API (NEW)” throughout the app and change it to "Airbnb API".

UpdatedWe have Implemented Live chat for Mobile app as well. Now you will be able to contact support through the mobile appl.

UpdatedFor cancelled subscriptions and past due status, we have implemented the banner on all pages to inform users that they need to subscribe to Rategenie.

UpdatedWe have replaced the hamburger icon with the Rategenie logo to open the sidebar within the app.

UpdatedWe have restricted the min night value to 365 nights on the mobile app, to match the same restriction on the web app.

Fixed: Edit button was not appearing when rental names were very long.

Fixed: Rental name was not showing in the list view of Rentals when the rental name was all numerals.

Tuesday, 17 March 2020

Rategenie Updates | March 1st - 15th [2020]

RATEGENIE CHANGES - March 1st to 15th 2020


  • We have made a number of updates and bug fixes this month, including:

Updated[Rates calendar] In rates break down we have changed the label from Local Events to 'Special Events'.

Updated: On top right side of the app, right below the user name logged in user role should be visible now.

Updated: [Rental] Metrics tab- we have added global year selection to show all charts data in one go.

Fixed: On Strategy create view: Changing drop down selection from occupancy base to Historical demand was not allowing to create a new strategy. This issue is fixed now.

Fixed: [Rental Market Occupancy] Sorting was missing to display the latest 12 months data. Due to this users were not seeing all the data for the past year. This issue is fixed now.

Tuesday, 10 March 2020

System downtime, March 9, 2020

Monday, March 9, 2020
Dear Tokeet Customers,
Today we experienced a production outage that interrupted many Tokeet services for a good part of the day. This outage was due to issues that surfaced during routine database maintenance and has since been resolved. Our plan was to conduct this maintenance seamlessly, without any interruption of service as we have done successfully in the past, however today was an exception.
This is an unprecedented failure that we know is unworthy of both our history and your trust. We apologize for the outage and the disruption to your business. At this time, we are focusing our efforts on finding and recovering from any and all lingering issues resulting from this outage. As of now, all Tokeet services have been fully restored and you can continue to use Tokeet as normal.
Please check this page for new developments and any required manual actions that may be required of you. You can access the Tokeet Community using your Tokeet Channel Manager credentials.
We sincerely apologize for this outage and take full responsibility for this interruption to your service.
Sincerely,
Kwesi Steele
Tokeet Founder and CEO

Friday, 6 March 2020

Tokeet Updates | January - February [2020]

TOKEET CHANGES - JANUARY TO FEBRUARY 2020



  • We have made a number of updates and bug fixes this year, including:

- Updated: [Billing] Improve support for yearly plans on billing info page

- Updated: [Invoices] We've added the ability to delete taxes from Invoice line item tax dropdown

- Updated: [Rates] Rate mappings will show as red with warning triangle if rental is unlinked from that channel

- Updated: [Users] We've added the user profile type underneath the user name in TV3

- Updated: [Websites] The system will automatically add the word "widget" to the end of any source name when creating widgets


- Fixed: [Automations] "Airbnb API" channel option is not being saved on triggers in Tokeet

- Fixed: [Automation] Archiving triggers will now displaying additional overlay prompting users to Pause trigger before Archiving

- Fixed: [Calendar] Agenda calendar not showing events on last few days

- Fixed: [Calendar] Agenda calendar sorting by time issue

- Fixed: [Calendar] Multi Calendar keeps redirecting me to the first page

- Fixed: [Guests] Handle guest primary email not being a string

- Fixed: [Guests->Interactions] User not able to update interactions without changing Date.

- Fixed: [Inquiries] Check-In / Check-Out dates on inquiry overlay for edge timezones (New Zealand)

- Fixed: [Inquiries] "Add billing details" option shouldn't display for an inquiry record and only for bookings

- Fixed: [Rates] When I delete group rates associated Rate Mappings don't delete.

- Fixed: [Rates] Issue with rates calendars where main calendar has date miss match with overlay rates calendar. Main used local time while overlay one used UTC time

- Fixed: [Rates] Prevented negative Nightly Rate on invoice line items

- Fixed: [Rentals] Rental filters break when selected rental is deleted

- Fixed: [Rentals] Prevent user from saving invalid email addresses on the rental email field

- Fixed: [Reporting] Utilization that spans from one month to the next is showing incorrectly in the Tokeet dashboard

- Fixed: [Tasks] Formatting of Task Details dialog' dates

- Fixed: [Tasks] Dropdown items for house staff's complete tasks

- Fixed: [Users] Remove RateGenie login checkbox for owners on user overlay
Welcome to the Tokeet changelog. This blog will be used to communicate any and all changes, bug fixes, and new feature releases made to Tokeet's web and mobile applications.