Since the announcement of the upcoming release of Tokeet version 3 there has been a lot of excitement and some anxiety regarding the proposed changes to the product. Please allow me to shed some light on the coming release process.

1. The new version of Tokeet (version 3) will not be released until Q4. This means that nothing is happening immediately and you can continue to enjoy version 2 until then.

2. There will be an open beta release of version 3 for about a month. Users will be able to login to either version 2 or version 3 as they like. This will allow everyone to get used to the new version, provide feedback, and decide if they like it.

3. Once the open beta period is complete, users with monthly plans will be upgraded to version 3 automatically. Users with yearly plans will have the option of sticking with version 2 for the remainder of their subscription period, or upgrading to version 3. There are a few things to note regarding this choice.

 - We will continue to support those users on version 2 as we do now.

 - We will discontinue active development of version 2. So there wouldn’t be anymore bug fixes, upgrades, etc.

 - Yearly plan users who stay with version 2 will not be able to login to version 3.

 - Version 2 users may upgrade to version 3 at anytime prior to the end of their subscription period.

 - Version 2 users will be able to subscribe to any of the upcoming add-on products.

 - We will set a permanent discontinuation date for version 2 sometime in 2019.

4. We will not be decreasing rate management in version 3. In fact, we plan to release a much simpler rate management solution. The core feature offerings of version 3 will remain the same as version 2 unless otherwise announced.

We’re confident that once users see and experience version 3 they will instantly prefer it to version 2. We’re happy to answer anymore questions about the upcoming version 3 here on this thread.

Thanks for being a Tokeet user.

The new Airbnb API is a faster, more reliable connection to Airbnb than our previous API connection. However, this new connection does have some important differences and noteworthy features. All of these differences are requirements of Airbnb or limitations of their new API, to which Tokeet must adhere. Below is a list of things to note when connecting to the new API.

• Listings connected to Airbnb using their new API will be made instant bookable. This is done by Airbnb and cannot be undone in Tokeet or on Airbnb.
• Listings connected to the new API must meet Airbnb's content listing criteria. The specific criteria are detailed below. Any listing not meeting these criteria will be automatically delisted by Airbnb until they are updated to meet the criteria.
• Cohosted listings are officially unsupported by the new Airbnb API. Tokeet does allow cohosted listings to connect via the new API and many of the connection features will work. However, we encourage users with cohosted listings to add their Tokeet rental's iCal URL to the Airbnb listing in the Airbnb dashboard to ensure availability is constantly updated. 
• Listings connected prior to August 9th may have suffered a lapse in synchronization. This is due to an update released by Airbnb which now requires a synchronization setting for each listing. Tokeet is now automatically updating listings with this setting. Listings that are either cohosted or do not meet the content requirements will be automatically rejected by Airbnb.
• Once a listing is connected to Tokeet, pricing and availability settings will no longer be accessible in Airbnb. These settings must be updated in Tokeet.
• User may choose to sync only rates and availability via Tokeet or sync their entire listing content (Full Synchronization). By default Tokeet connects to your Airbnb listings with rates and availability sync. This allows Tokeet to perform all required actions like pushing rates, pushing availability, sending and receiving messages, and importing bookings. You may switch to Full Synchronization from within the connection details in Tokeet. Please note that if you choose Full Synchronizationyou will no longer be able to update your listing's rates, availability, or content in your Airbnb dashboard and will be required to do so via Tokeet.
• Guest requirements are removed from listings connected to any channel manager via the new Airbnb API. There is no way to add these requirements back. This is done automatically by Airbnb.
• Dates directly blocked on Airbnb will not be imported into Tokeet with the new Airbnb API. Users are encouraged to directly block dates in their Tokeet calendar to ensure all connected channels are updated accordingly.

Airbnb Listing Content Requirements
Airbnb will automatically disable listings that do not meet the following minimum content requirements.

• Title - At least 8 characters in the listing title
• Description - At least 50 characters in the listing description field
• Photos - At least 7 photos, including 3 with high-resolution (800x500 pixels) 
• Amenities - At least 5 amenities

We are super excited to announce the release of Signature, the third product in the Tokeet suite. Signature is an e-document management system designed for the short-term rental industry. We know that getting information to and from guests can be a tedious and time-consuming task, so we created Signature to make your lives easier. Signature is more than just an e-signature platform. With Signature, you can also send customized forms to your guests which they can complete on any device. This information is then stored in Tokeet for you to review at any time. You can also send customized documents using the guest and booking information, or custom codes that you create.

Best of all, Signature is completely integrated with Automata and the core Tokeet application so you can automate your document management, and your information is seamlessly shared across the entire suite of products. As always, Signature is easy to use and priced affordably.

Signature is free to use by all Tokeet users for the remainder of August. Simply go to the Signature login page and login with your Tokeet credentials. Only account admins my login at this time. To learn more about Signature please visit the Signature website.

Thanks for being Tokeet users.

We are excited to announce the release of Automata, our newest product in the Tokeet suite of products. Automata is the most powerful automation tool designed for the short-term rental industry. It executes the tasks related to a guest booking, so you can focus on growing your rental business.

Automata has been in closed beta for the past month and all of our beta users love it. Some of our larger customers are already sending over 1,000 automated messages per day with Automata. Today we’ve opened Automata, free of charge for the remainder of August, so all our users may give it a try. You can read more about Automata here. If you’re interested in giving Automata a try you can simply log in with your Tokeet credentials right here. Only account administrators and managers of an Owner Plan account or higher may log in to Automata.

We’re looking forward to your feedback and thanks for being Tokeet users.

As of Thursday, August 9th, Airbnb now requires all API-connected listings to choose a specific synchronization setting. You must choose either to manage your rates and availability only in Tokeet, or manage everything including your listing details in Tokeet. If you haven’t already done so, you must update your synchronization settings in Tokeet. 


Please note that your listings must also meet the Airbnb listing quality guidelines when connecting via a channel manager. The Airbnb API rejects listings connections that do not meet the following minimum content requirements.

- Listing title must be at least 8 characters long.
- Listing description must be at least 50 characters.
- At least 7 photos, including 3 with high-resolution (800x500 pixels).
- Listing must have at least 5 amenities.

Finally, all Airbnb API listings are now set to Instant Book by default. This setting cannot be changed and is mandated by Airbnb. Tokeet has no control over this setting.

We will be following up with more details and updates regarding the new Airbnb API.

Thanks for being a Tokeet user.

Agoda API Synchronization Is Now Available

We're excited to announce that you can now connect your Agoda listings to Tokeet via API. Agoda and Tokeet have partnered to bring you a seamless, fast, and reliable connection between Tokeet and Agoda. Connect your Agoda account to Tokeet and receive real-time reservation notifications. Rates and availability synchronization is also available so you can be sure that your price and calendar are always updated instantly. Click here for instructions on connection Agoda to Tokeet.

We've been working hard to provide you more options to connect with Tokeet from the top distribution channels around the world. Agoda is another step in making Tokeet the obvious choice for any property manager in any market globally.

Please let us know if you have any questions, we're always happy to help. Thank you for being a Tokeet user.

Over the past few months we’ve been in discussions with Airbnb on a formal partnership agreement that will bring our companies closer together and allow a deeper integration between our two products. These discussions started in February and now, after 5 months of development, we’re happy to announce that Tokeet is an official partner of Airbnb. Even more exciting, we’re also officially announcing the release of a new Airbnb integration in Tokeet. This integration, which has been in beta for the past week, is faster, more powerful, and vastly more reliable than the previous Airbnb connection.

I understand that many of you have been affected by recent and frequent outages relating to the previous API connection with Airbnb, for this I sincerely apologize. During these outages we’ve been feverishly working with the Airbnb engineering and partnerships teams on a new integration with the sole purpose of improving the experience for you, our users. Today that new integration is available to you in your Tokeet account.

We plan for every customer to eventually move over to the new API and will ultimately discontinue the previous API connection. If you’ve ever had any issues with your Airbnb API connection then I recommend you make the switch immediately. It will only take a few minutes and instructions for switching are below.

We have more exciting announcements to make in the near future, but that’s all for now. Thank you for being a Tokeet user.

Switching to the new Airbnb API

Tokeet's new Airbnb API connection is live. This is a faster, and more reliable connection between Airbnb and Tokeet. Please follow the steps below to migrate your Airbnb accounts to the new API.

First disconnect the Airbnb API (OLD) accounts following the steps in this guide.

Disconnect a Channel Account

Then reconnect with Airbnb API (NEW).

Connecting to Airbnb API - New

Please let us know if you require further assistance. We're happy to help.

• Clearer Terms - We’ve clarified and reorganized our Terms of Service and Privacy Policy, making it easier to understand the data that we collect, how we use it and our responsibilities under the GDPR.
• Product Updates -  We’ve made product changes, including migrating our applications to secure serving (https://) to help both you and Tokeet meet the new requirements.   
• We have also provided additional security controls, including the workflow for approving secure certificates for your custom domain Tokeet websites.  Action is needed on your end to help migrate your custom domain websites to secure serving. Please look for an email from Support with the next steps.  Don’t be shy if you have questions - contact us at support@tokeet.com.

• Tokeet's Terms of Service and Privacy Policy are being updated to reflect new legal requirements of the GDPR.  
• These updates set out our responsibilities around data processing, data deletion, data security, and more. 

• Migrating all Tokeet applications to secure (https://) protocol.
• Migrating all custom domains that use Tokeet website builder to secure protocol.  We will be reaching out to all custom domain holders with next steps.
• Allowing new Tokeet domain websites, widgets, and guest portals to be generated with secure protocol by design and by default.