CAUTION: Phishing Attempt & Fraudulent Emails

There seems to be a widespread phishing attempt ongoing within the Tokeet community. The first phishing emails appeared a few hours ago. Please be vigilant of any emails that appear to come from Tokeet. Please always check the following.

  • All emails from Tokeet will be sent from a Tokeet email address, for example, Emails that are from any other non-Tokeet email address were not sent by Tokeet. Please delete them immediately.
  • Be careful of clicking links that take you to non-Tokeet websites. Please check the URL of the website where the link takes you.
  • Absolutely never enter your Tokeet email or password on any website that is not operated by Tokeet.

As always, if an email seems suspicious then it probably is a fraud. Please contact our support team via chat or email if you have any questions.

We've integrated with Safely!

There’s no need to worry about who you’re renting to or what happens when something goes wrong with this new integration.

Safely provides short-term rental insurance with rigorous guest screening, and comprehensive insurance.

With a simple claims process and quick turnarounds, customers can stay focused on growing their business and providing the best experience.

Click here to get started or check out our blog for more information on Safely.

TV3 UPDATES | December 01 - December 31 2022

Below is a quick overview of December updates 

Updated: In Expenses, we have disabled the Recurring Monthly field and added the following tooltip

This feature works only if you have entered the Due Date

Updated: We have updated the loading animation for TV3

Updated: We have put the Community link in the Get Help bubble

Updated: Added Sympl on the Login/Signup page

Updated: Added copy icon in front of data feed URL

Updated: We have provided the ability to set a pet fee for ABB listings

Updated: We have made the "Schedule Onboarding" button visible only to Paid users during their first paid month, this button should be hidden during the trial and after the first Paid month

Fixed: In inquiries, we have fixed an issue where the amount shouldn't lose focus while editing booking charges

Fixed: We have fixed an Expedia rate push issue, where the amount wasn't rounding properly

Fixed: We have fixed an issue where disabled payment gateways shouldn't show on an invoice

Fixed: We have fixed an issue with the inquiry widget where a user wasn't able to select the previous year

Fixed: We have rephrased the success message when a task is marked as complete

Fixed: We have fixed an issue where a user wasn't able to disconnect from Wheelhouse

Fixed: We have fixed an issue where files aren't accessible to guests when a message is sent from mobile

Fixed: We have fixed an issue where the round, green Reply button for inquiries and messages is always too low on the screen and hard to access

Fixed: We have fixed an issue where a user wasn't able to convert a Hold Event into a booking

Fixed: We have fixed an issue where users shouldn't be able to access websites after switching to Free Plan

Fixed: We have fixed an issue where setting one rental as Ready (green), other rental status changes to Not Ready (red)

Fixed: We have fixed an issue where Tasks are disappearing once created

Fixed: We have rephrased the message which shows when the booking is submitted from Booking Engine

Rategenie Updates | December 27, 2022

We have updated Rategenie website to include updates about Rategenie new features changes that we have made recently and going forward we will keep adding new updates to our Rategenie website.

Read Details link will open up following screen.


Now, on this view user can navigate back and forward and view all Rategenie features one by one.

Through these changes we will promote our Latest Rategenie updates through our website as well.

Rategenie Updates | December 26, 2022

We have added Hold Events creation feature Inside Rategenie. Now you will be able to control the availability of your Listings within Rategenie for your Airbnb listings without the use of a channel manager. 

User can add hold events by using two methods inside Rategenie.
  • On the Rates multi-calendar. Drag and drop and select add hold event option

Check-in Scan is our latest Partner!

Have your guest ID registration sent to the police and get the signed "Registry Form" in an easy, fast and secure way to comply with the legal requirements. 

Check-in Scan is an award-winning app that can scan guest ID’s and collect their signature from your device allowing you to simplify guest check-in. 

With this integration guests can self check-in, guest registry info is available 24/7 via the cloud and their data is instantly sent to the authorities in Spain & Portugal.

Click here to get started or check out our blog for more information on Check-in Scan.

We're integrated with Beyond!

Take the guesswork out of pricing with Beyond

Beyond is a complete revenue management solution for short-term rental managers and owners to get, grow, and keep revenue. 

The easy-to-use platform includes a dynamic, demand-driven pricing tool with extensive market data that pairs with OTA distribution and a best-in-class booking engine. 

On average, Beyond partners see about 10-40% increases in booking revenue in their first year, and we have helped thousands of property managers and property owners maximize their revenue.

Click here to get started or check out our blog for more information on Beyond.

Rategenie Updates | November 18, 2022

We made a couple of changes for Rategenie.

Fixed: User settings page was not working, it's fixed now.

Updated: Airbnb booking preference window, 9 months window and Dates unavailable by default option was missing. These fields are added now inside Rategenie. 

Changes coming to Inquiry Data Feed

To better facilitate our customers we will be updating our inquiry data feed to include additional information. The following additional information will be available with inquiry data feeds

  1. Guest secondary email
  2. Guest phone
  3. Guest address
  4. Number of nights

Also, we have removed the below filter and replaced it with the Status dropdown. Now you can download confirmed bookings, cancellations, and inquiries using the Status filter.

The purpose of this post is to make you aware of this change so that you can modify your workflows when the change goes live on Dec 01, 2022.

New Rategenie Integration with Beds24! 🎉

We are now integrated with Beds24!

Multi-award-winning channel manager, PMS, booking engine and payment collection - Beds24 is one of the most cost-effective, powerful, reliable and flexible all-in-one-solution which simplifies workflows and automates tasks. 

Rategenie is now integrated with Beds 24 and is able to generate rates for this PMS. Beds24 users can use these rates for their bookings and rentals by connecting with Rategenie and syncing rates.

To get started click here or check out our blog for more information on Beds 24.

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