OWNER CENTER UPDATES | JANUARY 18TH - JANUARY 22ND [2021]

  • We have made a number of updates and bug fixes this month, including:

Updated: [Default Gateway] Update the invoice codes to be SCA compliant.

Fixed: [OC Portal] Pay with Card button is not visible in Invoices.

Fixed: [Default Gateway] While a property manager creates an invoice, the system must check to see if the default gateway is added.

Fixed: [Owner Rentals] Edit option is not clickable.

OWNER CENTER UPDATES | NOVEMBER 23RD - NOVEMBER 30TH [2020]

  • We have made a number of updates and bug fixes this month, including:


UPDATED: [Dashboard] Limit the character count to 30 on the user name which displays in the top menu.

UPDATED: [Calendar] Add Hold Event pop up extends across the screen.

UPDATED: [Statements and Invoices] Add "Webready" as an option in the Channels dropdown

FIXED: [Channels] Right side of the overlay is being cut off.

FIXED: [Payout Rules] Channel field is not updating the value. 

FIXED: Hide [Channels] page. 

OWNER CENTER UPDATES | JUNE 15TH - JUNE 19TH [2020]

  • We have made a number of updates and bug fixes this month, including:

UPDATED: [OC Portal] Add the user profile type underneath the user name in Owner Center.  

UPDATED: [Owners] Country field is not a dropdown.     


UPDATED: [Owner Booking Section] - To indicate channel. 


FIXED: [Owners] Adding a gateway "Assign Owner" field should properly set in OC.  


FIXED: [OC Portal] Giving Property Manager a disable setting to hide their property listing info from Property Owners. 


FIXED:  [OC Portal Invoices] [Support Ticket] Owner invoice issue.


FIXED: [Owners] "Hide personal data" functionality not working.  

OWNER CENTER UPDATES - JANUARY - MARCH [2020]

  • We have made a number of updates and bug fixes for this period, including:

Updated: [Payout Rule] New rule formula type added - “Nightly” - this would add a Flat fee per night of a booking rather than a single flat fee.

Updated: Property Managers now have a "disable" setting to hide their property listing information from Property Owners.

Updated: [Invoices] Terms and Conditions text box data can now auto-populate.

Fixed: [Owner Statements] The Owner Statement email wasn’t showing a display total up to 2 decimal places.

Fixed: [Gateway] "Assign Owner" field should set automatically.

Fixed: [Payout Rule] Suggestion to change the wording for this feature to “change the order in which the line items are deducted".

Fixed: [Statement/Invoices] "Tokeet" specific channel option was not available in the Channels filter.

Fixed: [Statement/Invoices] Owner information was not getting updated on Detail View.

SYSTEM DOWNTIME, MARCH 9, 2020

Monday, March 9, 2020

Dear Tokeet Customers,

Today we experienced a production outage that interrupted many Tokeet services for a good part of the day. This outage was due to issues that surfaced during routine database maintenance and has since been resolved. Our plan was to conduct this maintenance seamlessly, without any interruption of service as we have done successfully in the past, however today was an exception.

This is an unprecedented failure that we know is unworthy of both our history and your trust. We apologize for the outage and the disruption to your business. At this time, we are focusing our efforts on finding and recovering from any and all lingering issues resulting from this outage. As of now, all Tokeet services have been fully restored and you can continue to use Tokeet as normal.

Please check this page for new developments and any required manual actions that may be required of you. You can access the Tokeet Community using your Tokeet Channel Manager credentials.

We sincerely apologize for this outage and take full responsibility for this interruption to your service.

Sincerely,
Kwesi Steele
Tokeet Founder and CEO

2020 PRICING ANNOUNCEMENT



Thank you for using Tokeet!

As you might have noticed we’ve been very busy here at Tokeet. In 2019 we completed some of the most ambitious projects in our history and successfully launched Rategenie, Tokeet v3, Owner Center, and Margins. We spent a lot of time speaking with and listening to you, our customers, taking your feedback and direction to heart, and produced solutions to help you grow your business. We are pleased with the overwhelmingly positive feedback that we have received for each of these products and thank you for being a part of the process. There is a lot more to come in 2020.


Our Prices Are Changing

On March 1st, 2020 we will be transitioning to a new pricing structure for Tokeet (TV3). In short, our prices will be increasing about 30% on average for your Tokeet subscription. It’s been about 3 years since we last changed Tokeet’s prices and a lot has changed since then. After many weeks of consideration, we think the time is now right to update our prices to be inline with our current products and services.

Our other products (Add Ons) will not be affected by this pricing change. Those products will have their own pricing adjustments made later this year, if any. At this time no decision has been made yet about these products. The pricing adjustment of March 1st will only affect your Tokeet subscription.


Keep Your Current Plan

As with our last pricing change in 2017, we are giving all of our users the opportunity to keep their existing price plans for one year. We’ll throw in a 10% discount with each yearly plan. This is our way of thanking you for your loyalty, and being a part of our journey. You will even be able to switch between yearly plans, if your needs change within the year. 

The process for keeping your current plan is simple.

  1. Let us know if you want to keep your plan via email or live chat.
  2. We will send you a one year contract via email which you must sign.
  3. Once your contract is signed we will switch you to the new one year plan.
  4. You will be charged for the entire year upfront!
Thanks again for being a Tokeet user.
Team Tokeet

OWNER CENTER UPDATES | Q3 [2019]

IMPROVEMENTS:

  • Add the ability to turn off a payout rule without having to delete the entire payout rule.
  • Updating Payout rule formula structure:
  • Show name of Payout rules which are being applied to booking: Names of payout rule is now shown in tooltips if the user hovers over the payout column value.
  • Allow negative amounts in Invoice line items: User can now include a negative amount in the invoice
  • Owner Center is accessible on the tablet platform
  • Allow property manager to enable OC login for the owner
  • Create the statements/invoices for all the owners in a bulk function
  • Allow owners to change password
  • [Owner Portal->Reports] Add tooltips when you hover over different report types.

BUG FIXES:

  • [Owners] Sort by "Rentals" and "Name" columns not working.
  • [Dashboard] Sort by Owner column not working properly.
  • [Portal] In Payments, the filter is not working for Failure
  • Rental and Tag filters appearing as Blank.
  • Owner center check-in / check-out times on booking info popup are incorrect
  • [Payout Rules] Owner name and Channel Name is missing on the detail view
  • [Reporting] Bookings that span from one year to the next show up incorrectly on the next year's report
  • [Owner Portal] The owner should be able to scroll forward and backward on Multi Calendar.
  • [Owners->Owner Statements] Options in the Rentals dropdown should be sorted.
  • [Owner->Owner Rentals] The correct currency symbol doesn't show in Owner Center for Euro.
  • [Owner Portal->Statements] The tooltip goes out of the screen when you hover over the Month dropdown.
  • [Dashboard] "BOOKING REVENUE FOR LAST 14 DAYS" graph has some data display issues
  • [Invoice/Statement] In Printed Mode, show "No Logo" if no logo exists.
  • [Invoice Print] The Terms and Conditions and Messages section do not appear at all.
  • [Payment] In Activity Log "Failure" status is not working
  • [Statement/Invoices] The status filter is not working properly without screen refresh
  • [Portal] Hold Events are not displaying correctly on the Standard calendar
  • Invoice Detail View shows empty rows in OC and 0 Payout/Tax

AUTOMATA & SIGNATURE NOW OUT OF BETA

Hi everyone,

We hope that you've enjoyed your beta experience with Automata and Signature. Both products will be coming out of beta on September 24th and you will be required to subscribe to each product in order to access the applications from that date. You may subscribe to both products on the "My Billing Info" page within your Tokeet account starting September 24th. Starting October 1st Automata will stop firing all triggers for accounts without subscriptions.

If you have any questions about Automata or Signature please let us know by contacting support.

Thanks for being a Tokeet user.

Tokeet Support

ANNOUNCING OUR NEW AGODA API

Agoda API Synchronization Is Now Available


We're excited to announce that you can now connect your Agoda listings to Tokeet via API. Agoda and Tokeet have partnered to bring you a seamless, fast, and reliable connection between Tokeet and Agoda. Connect your Agoda account to Tokeet and receive real-time reservation notifications. Rates and availability synchronization is also available so you can be sure that your price and calendar are always updated instantly. Click here for instructions on connection Agoda to Tokeet.

We've been working hard to provide you more options to connect with Tokeet from the top distribution channels around the world. Agoda is another step in making Tokeet the obvious choice for any property manager in any market globally.

Please let us know if you have any questions, we're always happy to help. Thank you for being a Tokeet user.

ANNOUNCING OUR NEW AIRBNB API

Over the past few months we’ve been in discussions with Airbnb on a formal partnership agreement that will bring our companies closer together and allow a deeper integration between our two products. These discussions started in February and now, after 5 months of development, we’re happy to announce that Tokeet is an official partner of Airbnb. Even more exciting, we’re also officially announcing the release of a new Airbnb integration in Tokeet. This integration, which has been in beta for the past week, is faster, more powerful, and vastly more reliable than the previous Airbnb connection.

I understand that many of you have been affected by recent and frequent outages relating to the previous API connection with Airbnb, for this I sincerely apologize. During these outages we’ve been feverishly working with the Airbnb engineering and partnerships teams on a new integration with the sole purpose of improving the experience for you, our users. Today that new integration is available to you in your Tokeet account.

We plan for every customer to eventually move over to the new API and will ultimately discontinue the previous API connection. If you’ve ever had any issues with your Airbnb API connection then I recommend you make the switch immediately. It will only take a few minutes and instructions for switching are below.

We have more exciting announcements to make in the near future, but that’s all for now. Thank you for being a Tokeet user.


Switching to the new Airbnb API

Tokeet's new Airbnb API connection is live. This is a faster, and more reliable connection between Airbnb and Tokeet. Please follow the steps below to migrate your Airbnb accounts to the new API.

First disconnect the Airbnb API (OLD) accounts following the steps in this guide.

Disconnect a Channel Account

Then reconnect with Airbnb API (NEW).

Connecting to Airbnb API - New

Please let us know if you require further assistance. We're happy to help.

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