AUTOMATA UPDATES | MAY 25TH - JUNE 9TH [2020]

We have made a number of updates and bug fixes this year, including:

Fixed: When an inquiry-related data token was included in a Signature contract, sending the contract using an Automata trigger would sometimes result in only the Tokeet User receiving the contract, and not the guest. After the fix, the Tokeet User and the guest receive the triggered contract in all situations.

Fixed: When a trigger was unsuccessful, and an error message was available for the situation, the error log was no longer visible in the dashboard. After the fix, the error log is now available for an unsuccessful trigger that has qualified error messages. This can be viewed on the Recent Activity page, with the Error Log action, or on the trigger activity tab, by clicking on an event entry in the table.

Fixed: On the Booking Details overlay, the Messages tab was no longer showing the messages that had been sent for the booking. After the fix, messages that were not visible before will now be shown.

AUTOMATA UPDATES | MARCH 23RD - MAY 25TH [2020]

We have made a number of updates and bug fixes for this period, including:

Fixed: On the Booking page, the Last Triggered column was no longer showing the last trigger that fired. This issue did not prevent triggers from firing, and has now been resolved.

Fixed: Triggers were no longer firing for task events. The issue has been resolved, and task triggers now fire as expected.

Announcing the Tokeet Affiliate Program

We are pleased to announce the official launch of Tokeet’s Affiliate Program. The program will reward affiliate partners with a 20% monthly commission for recommending our services to paying users. This commission is paid for the first 12 months of the referral’s paid subscription.

An affiliate program is simply a marketing tool employed by companies to incentivize the process of recommending visitors or paying customers to a service. After many years of requests from our users for a structured, incentive-driven customer referral program, the decision was made to launch The Tokeet Affiliate Program.

How does it work?

Potential affiliates should sign-up for the program and await approval of their application. Once approved, affiliates will be given tracking links from our affiliate software to be used for tracking their referrals. When a new potential user registers, at the end of the registration process, we will keep track of that user and associate them with your affiliate account. We will then pay you a 20% monthly commission of the Tokeet (TV3) subscription, for up to 12 months. This commission does not apply to Tokeet add-ons.

How to set-up your Affiliate account

Just click on the sign-up link and you will be taken to the partner sign up page. Affiliates can complete the registration form and submit it to get started. Upon completion, our team will make sure everything is in order and approve your application. Then an email would be sent containing login credentials to your own affiliate account. The email will also include a video walkthrough for setting up your affiliate account. You may then click into the “offers” section of your affiliate dashboard to obtain a unique link that can be passed on to potential subscribers or users. Your referrals MUST click this link in order to be tracked and credited to your affiliate account.

What are the benefits?

There is no investment required nor do you need to be a Tokeet user to get started and we are prepared to provide supporting materials such as online courses and tutorials, to aid the success of our partners. In exchange for each referral that is converted to a paying customer, we are offering a 20% commission of the monthly subscription fee for each new customer that is referred. Unlike other affiliate programs, our partners will receive the commissionable fee for up to a year. Please see our FAQ if you have further questions.

SIGNATURE UPDATES | MARCH 23RD - APRIL 15TH [2020]

We have made a number of updates and bug fixes for this period, including:

Updated: Users can now modify the text that shows when requesting a photo ID. In the Edit Template modal, select Passport, National ID, or both. The text shown to the signer, when requesting the photo ID will specify the selected ID type. Any pre-existing templates that request a photo ID will default to the National ID option.

Updated: To make use of the feature easier to understand, the Assign Inquiry action will always be visible on saved templates in your inbox. This will allow you to change the TV3 inquiry that the contract is assigned to, Previously, this action would only become visible if the assigned inquiry was deleted in TV3.

OWNER CENTER UPDATES - JANUARY - MARCH [2020]

We have made a number of updates and bug fixes for this period, including:

Updated: [Payout Rule] New rule formula type added - “Nightly” - this would add a Flat fee per night of a booking rather than a single flat fee.

Updated: Property Managers now have a "disable" setting to hide their property listing information from Property Owners.

Updated: [Invoices] Terms and Conditions text box data can now auto-populate.

Fixed: [Owner Statements] The Owner Statement email wasn’t showing a display total up to 2 decimal places.

Fixed: [Gateway] "Assign Owner" field should set automatically.

Fixed: [Payout Rule] Suggestion to change the wording for this feature to “change the order in which the line items are deducted".

Fixed: [Statement/Invoices] "Tokeet" specific channel option was not available in the Channels filter.

Fixed: [Statement/Invoices] Owner information was not getting updated on Detail View.

AUTOMATA UPDATES | MARCH 16TH - 23RD [2020]

We have made a number of updates and bug fixes this month, including:

Fixed: Tokeet Widget triggers were not firing for inquires created via widget. A change has been made to the inquiry widget HTML code, that will not allow Automata to capture these events. You will need to make the inquiry widget again in TV3, in order to copy the updated HTML code to your website.

Fixed: Trigger conditions were not visible for triggers that had a hyphen in the trigger name. This issue has been corrected, and the pre-made samples have had any hyphens removed, in order to prevent future conflicts.

Fixed: Webhook service experienced a brief interruption in operation. This issue was quickly resolved, and webhook triggers should operate properly now.

SIGNATURE UPDATES | MARCH 16TH - 23RD [2020]

We have made a number of updates and bug fixes this year, including:

Updated: Zoom controls have been added to the sign template page. This will allow users on both desktop and mobile to have greater control over the view settings of the template, as they complete the required fields.

Updated: A new action has been added in the Inbox, that will allow users to associate a template with a different inquiry than it is currently associated with. This should allow users to continue tracking their templates in the TV3 dashboard, even after inquiries have been deleted and remade.

SYSTEM DOWNTIME, MARCH 9, 2020

Monday, March 9, 2020

Dear Tokeet Customers,

Today we experienced a production outage that interrupted many Tokeet services for a good part of the day. This outage was due to issues that surfaced during routine database maintenance and has since been resolved. Our plan was to conduct this maintenance seamlessly, without any interruption of service as we have done successfully in the past, however today was an exception.

This is an unprecedented failure that we know is unworthy of both our history and your trust. We apologize for the outage and the disruption to your business. At this time, we are focusing our efforts on finding and recovering from any and all lingering issues resulting from this outage. As of now, all Tokeet services have been fully restored and you can continue to use Tokeet as normal.

Please check this page for new developments and any required manual actions that may be required of you. You can access the Tokeet Community using your Tokeet Channel Manager credentials.

We sincerely apologize for this outage and take full responsibility for this interruption to your service.

Sincerely,
Kwesi Steele
Tokeet Founder and CEO

SIGNATURE UPDATES | JANUARY - FEBRUARY [2020]

We have made a number of updates and bug fixes so far this year, including:

Updated: The photo ID request popup will not appear when the guest clicks the Submit button. This allows the guest to review and complete the contract, prior to the photo ID being submitted. Now, both contract and photo ID will be submitted at the same time, when the guest clicks the Submit button.

Updated: Users can now download a PDF of the original file they uploaded. This is done on the Templates page, by clicking the Edit button and selecting Download. Only PDF format will be supported for downloads.

Updated: The user role now shows under the profile name in the upper-right corner of the dashboard.

Fixed: Data tokens were parsing into the completed templates out of alignment, making text hard to read and/or messy-looking.

Fixed: There was a blue square appearing around the close icon on the My Signature modal.

Fixed: Property owners were receiving 2 copies of the signed contract.

Fixed: When sending a template manually, the inquiry selector was showing the email address incorrectly. The "." in .com was converted into "%2E".

Fixed: Template recipients were not able to type anything into the textbox in the template.

Fixed: Users were able to create templates that did not have required fields, allowing guests to submit empty contracts with no fields completed. This has been fixed, so the correction for any further affected users will be to re-save the templates, making sure the important fields like the signature field are marked as required. The signature field will be marked as required by default now.

Fixed: The location information on a completed contract was sometimes showing the wrong location. This will now correctly show the location where the IP address of the recipient is registered. In my case, while I live in Krabi, Thailand, my location shows as Bangkok, Thailand, where my ISP has registered the IP range.

Fixed: In the change password modal, the top field was being highlighted, which wasn't correct behavior.

AUTOMATA UPDATES | JANUARY - FEBRUARY [2020]

We have made a number of updates and bug fixes so far this year, including:

Updated: The send to guest option was removed from rate events. This is because there is no reason to send a guest a rates notification.

Updated: The data token |GUEST:WIFE| has been updated in the data dictionary to |GUEST:SPOUSE|. users with templates that still say |GUEST:WIFE| will be unaffected. Both WIFE and SPOUSE data tokens will parse the same thing into the outgoing message.

Updated: Users can now filter triggers on the Triggers page by the action performed.

Updated: Saving a custom code with a name that has only numbers was creating issues for some users. We will no longer allow names that are only numbers.

Updated: We added the user role underneath their name in the upper-right corner of the dashboard.

Updated: Users will now be able to set conditions on a trigger before saving. As long as all required fields in the trigger details have been completed, the trigger conditions will become available to be added. This will allow users to create triggers for multiple rentals at once, and have all of them share the same trigger conditions.

Updated: The trigger condition section now appears once all of the required fields are completed in the trigger details. The user no longer has to click the Save button to see this section appear. This should be more intuitive.

Updated: When archiving an active trigger, a pop-up now appears asking the user if they want to disable the trigger before archiving. This will prevent the confusion of archived triggers firing for some users.

Fixed: New templates were automatically replacing existing templates on triggers.

Fixed: When duplicating workflows, the triggers in the new workflow were not copying the channel filter selection.

Fixed: When selecting the action Send Signature Form, the template selector was just 10 forms, instead of all forms if the user had more than 10. This has been corrected.

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