TOKEET UPDATES | April 01 - April 30 2022

We have made some updates to the application to improve functionality and UI/UX along with fixing bugs. Below is a quick overview of these updates

Updated: We have provided Project Managers facility to securely share files with guests.

Updated: Added navigation to Availability Filter on Multi Calendar. Now we will redirect you to selected dates

Updated: Added a banner in these modules i.e. Rates, Multi Calendar, Planning Calendar, and Channels for Read-Only users

You don’t have access to change anything on this account

Updated: We have added the help icon on the in-app integrations page for different integrations

Updated: We have updated the integrations page with missing integrations

Updated: We have provided the ability to restrict Read-Only users to certain rentals

Updated: Added Logout option in secure file sharing application

Updated: We have provided Project Managers facility to remove invoice logos

Fixed: We have provided users with the facility to add line breaks in the Notes section of the Invoice Template

Fixed: We have fixed an error with pagination

Fixed: We have fixed an issue with search on the Booking Formula overlay

Fixed: We have fixed an issue with invoices where Display Name was displaying instead of Rental Name

Fixed: We have restricted Read-only users to access the channel connections page

Fixed: We have fixed an issue with Stripe activity log search

Fixed: We have fixed an issue with the Activity Feed on Dashboard where some of the bookings in the activity feed have the guest names before the listing name, and other bookings only have the listing name

Fixed: We have fixed an issue where attachments are not displayed correctly in message templates

TOKEET UPDATES | February 01 - February 28 2022

We have made some updates in the application to improve functionality & UI/UX along with fixing bugs. Below is a quick overview of these updates  

Updated: We have provided the facility to add rental specific Booking Formulas

Updated: We have provided the facility to download all emails (both primary & secondary) in the guest data feed

Updated: We have made an update to save invoice logos in Cloudinary instead of File Cabinet

Updated: We have updated the design of the left menu on the Channels page 

Updated: For users on the Trial and Fee plan we have added a tooltip on the Integrations page (MailChimp, Slack, Dropbox, and Wheelhouse) when they hover over CONNECT button

Updated: We have added the HelpDocs library and utilizing it for showing documentation in popups

Updated: We have made a few updates to the Tokeet website e.g. added the Marriott logo on the Channel Manager page and also updated a few integrations on the Integrations page

Updated: We have updated the tooltip in Push Rates & Availability popup to the following

Please create rate mappings for this property within Tokeet. Rate mappings added in Rategenie will not be considered

Updated: We have updated the info icon in the following modules

Users, Rates, Payments, Data Feeds, and Stealth

Updated: On the Integrations page within the app if a user is on Trial  we have disabled the CONNECT button for Partner API connected apps

Fixed: We have fixed an issue where the Edit Additional Guests popup wasn't showing when the user clicks on it in inquiry details

Fixed: We have fixed an issue where Tokeet emails are failing DKIM and SPF authentication

Fixed: We have fixed an issue with the REFRESH button in the Channels module where when we click on the button it moves the connections to Pending status

Fixed: We have fixed an issue where widgets are not loading

Fixed: We have fixed issues caused by Airbnb 64 bit Room ID

Fixed: We have fixed a few bugs related to Quotes

Fixed: We have fixed a few crashes related to the mobile applications and deployed latest Android and iOS build to Google Play and App Store  

Get all Emails via Guest Data Feed

We have updated the Guest data feed to include all guest emails in the CSV file. The guest emails appear after the primary email as the third column in the Guest data feed CSV. The format of these emails is email1;email2;email3..... The column header label is Emails.

Rategenie Updates | February 9, 2022

Introducing Rate variance and new Color coding for your Rategenie rates!

We are excited to introduce the Rate Variance and new color scheme for your rental rates. Now you can quickly judge how much your rates are changing each day for each month by looking at your rates calendar. For more details , please click here.

Push Rates and Availability from anywhere within Tokeet

Happy New Year! 🎉

We're excited to announce that you can now push rates and availability for multiple rentals and channels at the same time, from anywhere within the Tokeet platform!

After logging in, simply click on the house icon at the top right of the menu bar, to the left of the notifications bell.

Push All icon


Go to Channels and click on the PUSH ALL RATES & AVAILABILITY button.

Push all rates

Select the channels and their connected listings you wish to update then either push rates or availability.

Push all rates and availability

Give it a try today and let us know what you think!


Team Tokeet

Genie Strategy is Now 10X Better!

The Rategenie team has been working hard to make our pricing algorithms, and your rates, even better. We are super excited to announce the New Genie Strategy which generates even better results and increased revenue for our property managers.

Initial tests have shown up to a 20% lift over the existing Genie Strategy.

We highly encourage you to try this new strategy now.

After logging in to the application, simply go to the Strategies section and select the new Genie Strategy option when creating or updating a strategy.

Give our new Genie Strategy a try today!

Note: We will be deprecating our Old Genie Strategy from Rategenie sometime in the future.


Monday, March 9, 2020

Dear Tokeet Customers,

Today we experienced a production outage that interrupted many Tokeet services for a good part of the day. This outage was due to issues that surfaced during routine database maintenance and has since been resolved. Our plan was to conduct this maintenance seamlessly, without any interruption of service as we have done successfully in the past, however today was an exception.

This is an unprecedented failure that we know is unworthy of both our history and your trust. We apologize for the outage and the disruption to your business. At this time, we are focusing our efforts on finding and recovering from any and all lingering issues resulting from this outage. As of now, all Tokeet services have been fully restored and you can continue to use Tokeet as normal.

Please check this page for new developments and any required manual actions that may be required of you. You can access the Tokeet Community using your Tokeet Channel Manager credentials.

We sincerely apologize for this outage and take full responsibility for this interruption to your service.

Kwesi Steele
Tokeet Founder and CEO


Thank you for using Tokeet!

As you might have noticed we’ve been very busy here at Tokeet. In 2019 we completed some of the most ambitious projects in our history and successfully launched Rategenie, Tokeet v3, Owner Center, and Margins. We spent a lot of time speaking with and listening to you, our customers, taking your feedback and direction to heart, and produced solutions to help you grow your business. We are pleased with the overwhelmingly positive feedback that we have received for each of these products and thank you for being a part of the process. There is a lot more to come in 2020.

Our Prices Are Changing

On March 1st, 2020 we will be transitioning to a new pricing structure for Tokeet (TV3). In short, our prices will be increasing about 30% on average for your Tokeet subscription. It’s been about 3 years since we last changed Tokeet’s prices and a lot has changed since then. After many weeks of consideration, we think the time is now right to update our prices to be inline with our current products and services.

Our other products (Add Ons) will not be affected by this pricing change. Those products will have their own pricing adjustments made later this year, if any. At this time no decision has been made yet about these products. The pricing adjustment of March 1st will only affect your Tokeet subscription.

Keep Your Current Plan

As with our last pricing change in 2017, we are giving all of our users the opportunity to keep their existing price plans for one year. We’ll throw in a 10% discount with each yearly plan. This is our way of thanking you for your loyalty, and being a part of our journey. You will even be able to switch between yearly plans, if your needs change within the year. 

The process for keeping your current plan is simple.

  1. Let us know if you want to keep your plan via email or live chat.
  2. We will send you a one year contract via email which you must sign.
  3. Once your contract is signed we will switch you to the new one year plan.
  4. You will be charged for the entire year upfront!
Thanks again for being a Tokeet user.
Team Tokeet


Hi everyone,

We hope that you've enjoyed your beta experience with Automata and Signature. Both products will be coming out of beta on September 24th and you will be required to subscribe to each product in order to access the applications from that date. You may subscribe to both products on the "My Billing Info" page within your Tokeet account starting September 24th. Starting October 1st Automata will stop firing all triggers for accounts without subscriptions.

If you have any questions about Automata or Signature please let us know by contacting support.

Thanks for being a Tokeet user.

Tokeet Support


Agoda API Synchronization Is Now Available

We're excited to announce that you can now connect your Agoda listings to Tokeet via API. Agoda and Tokeet have partnered to bring you a seamless, fast, and reliable connection between Tokeet and Agoda. Connect your Agoda account to Tokeet and receive real-time reservation notifications. Rates and availability synchronization is also available so you can be sure that your price and calendar are always updated instantly. Click here for instructions on connection Agoda to Tokeet.

We've been working hard to provide you more options to connect with Tokeet from the top distribution channels around the world. Agoda is another step in making Tokeet the obvious choice for any property manager in any market globally.

Please let us know if you have any questions, we're always happy to help. Thank you for being a Tokeet user.

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