BOOKING.COM CONNECTION WIZARD

We spend a good bit of time and resources supporting our users. Although we enjoy the interactions, ultimately we hope that you wouldn't need to contact support at all. The only way this is going to happen is if we make Tokeet incredibly easy to set up and use.

Today we released our Booking.com setup wizard. The goal of the wizard is to walk you through the setup and configuration of your booking.com connections. It answers all the questions that we are normally asked in support and tries to prevent costly and frustrating misconfigurations from occurring in the first place. The wizard is automatically engaged if Tokeet detects that your booking.com connection is potentially not complete. Simply click on any of your booking.com connections. If the connection is complete, then you will see the normal connection details page. Otherwise, you'll be taken to the connection wizard.

Give it a try today.

CHOOSE YOUR DATE FORMAT

Hate the way Tokeet shows dates in the date selection fields? Well, stress no more. Now you can change the format of your dates by adjusting your preferences in your Account settings.

OUR PRICE IS CHANGING

Two years ago I purchased my second vacation rental home, and just like you, I needed a system to help me manage it. I began researching all of the popular solutions and was surprised at how expensive and unusable many of them were. As a developer, I knew that a better solution was possible. So after much deliberation, I decided to leave my existing job, build a team, and start Tokeet with my own money.

On January 1st, 2016 Tokeet came out of Beta and we began advertising to the public. At the time we had a basic reservation manager and allowed only iCal synchronization. It was a simple product that some found useful, but many of you wanted more. We’ve worked tirelessly over the past 16 months to grow the product from these simple beginnings into an extensive platform filled with many of the features you need. 

It’s been a crazy period and we’ve moved fast, breaking a few (many) things along the way. We implemented your feedback quickly, often times the same day, and listened intently to everything you had to say. Our staff is filled with mostly engineers, even our support staff, and we simply love building things. We provided real-time customer support for every user, even the free accounts, and now have 24/7 real-time support with team members in 5 countries.

Tokeet has become popular in a big way. We’ve been growing rapidly, bursting at the seams, and simply cannot keep up without further significant investments. We’ve considered outside investors-- most of our competitors have already gone down this path, but every investor wants to change the way we work. Either by drastically increasing our price to match our competition, limiting our support and features, or focusing the company on larger customers. These are all contrary to what we believe and stand for as a company. Tokeet must remain a PMS for the masses and we don’t plan to compromise on customer support.
So now we’re forced to change the one thing which we’ve never changed: our price. We’ve kept the same pricing from the start, even after adding 4 new products to the platform. 

In most cases, Tokeet is 10% - 25% the price of our closest competitors. We plan to double our pricing on average to 20% - 50% of the competition pricing. This new pricing will take effect on May 1st and you can see it on our new pricing page.
This price change will allow us to continue in our current direction and expand our products and features. If you think we’re great now, wait till you see what we have for you in 2017. We plan to completely change this industry forever.

For those of you who have been with us from the beginning, you’ve seen us grow and helped us get better. All of you have been a part of our journey, and we’re immensely grateful to have you as our customers. We would like to reward your loyalty by offering you the chance to keep your existing pricing for the next year or two, no matter what else changes.

Customers who subscribe before May 1st may keep their current plan for the next 1-2 years by purchasing special one or two year plans which are billed one-time and upfront. These special yearly plans are not available online, so email us directly to inform us of your interest. Simply reply to this email. If we don't hear from you then you will automatically be switched to the new pricing after May 1st.

I personally thank you for being a part of the Tokeet journey and I am excited about our future. If you have any questions please ask our support team. Our best is still ahead of us.


Kwesi Steele
Founder, CEO, Vacation Rental Owner

NEW INVOICE DASHBOARD

We've just released our newly redesigned invoice dashboard. This dashboard provides a better view into your past 30 days invoices. Now you can see summary statistics about the total paid invoices, the average invoice amount, the total outstanding invoices, and the past due invoices. There is also a convenient line chart to graphically represent your invoice activity.


UNLIMITED USERS ON MOST ACCOUNTS

Tokeet now allows an unlimited number of users for most accounts. Every account above the owner plan will now be able to add as many users as needed. You can give access to your account to everyone who needs it without any additional costs or special configuration.


GATEWAY SUMMARY STATISTICS

We've just launched a great little widget on the Gateway detail page which shows you some summary statistics for the past 30 days. You can now see the total charges, transactions, and errors  for the specific gateway over the last 30 days without having to log into your payment gateway to get this data. We hope this makes managing payments easier for most of our users.

OWNERS CAN CONNECT PAYMENT GATEWAYS

With the introduction of our Advanced Gateway Module users are able to add multiple payment gateways to their Tokeet account. They may even add multiple accounts from the same gateway. Now, owners can also connect their own gateways to the Tokeet account. When the user logs into Tokeet they can access all payment gateways associated with their account and add new gateways.

This is important as it doesn't require the owner to give their gateways credentials to the property manager. Also, the PM will never see the gateway credentials.

This feature is another great innovation by Tokeet and a first in our industry.

INTRODUCING STEALTH MODE

Tokeet has introduced a new and innovative feature for those users who want more control over when their listings are shown on Airbnb. If you are like many users who actively list and delist their rentals for various reasons then the new Tokeet Stealth Mode was created just for you. Stealth Mode delists your Airbnb rental during specific hours of the day and hides it from prying eyes. It can be automatically re-listed at a time you specify and when you are more likely to be seen by potential guests. 

ADVANCED PAYMENTS MANAGEMENT

We are excited to announce the release of our advance payments module. This new system lays the foundation for our Owners module and more advanced features soon to be released by Tokeet. With the release of this payment management system, we now allow users to add multiple payment gateways to their account. You may even add multiple gateway accounts from the same gateway. If you want to use Stripe and Worldpay or multiple Stripe accounts, for example, you may now do so. You can see payment activity log directly on the gateway details and also see a summary of financial information for these gateways. The payments module also allows you to set a default gateway in the case where you have multiple gateways connected to Tokeet.


This is great for our users, but how would you manage which gateway is used under various circumstances? Instead of requiring users to manually select a gateway for each enquiry we have also created Payment Rules. Payment rules allow you to specify which gateway to use for which channel or rental. For example, you can select your Stripe gateway to be used for Rental A and your Worldpay gateway to be used for Rental B. Even further, you can specify that Stripe is only used for Rental A when bookings come from Expedia.com, otherwise use Worldpay. These rules allow a significant amount of flexibility and specificity so you can automatically select gateways as needed.

We will be releasing support for various payment gateways over the coming days and weeks. Stay tuned.


OUR NEW MOBILE APPS ARE HERE!

We're happy to announce the release of our new, native, mobile applications for iOS and Android. Our new apps were rebuilt from scratch to be faster and more responsive than ever. We've also taken the simplicity and ease-of-use that you've come to expect from the Tokeet web application and re-imagined it for mobile. Some of the new features include:
  • A unique experience for various Tokeet user types with rental and data restrictions applied.
  • A completely redesigned bookings calendar, just for mobile devices.
  • Search guests, bookings, inquiries, and invoices quickly.
  • House staff can now check-in and check-out of properties during their assignments and also leave comments.
  • All of your Tokeet feeds now flow directly to your mobile.
  • Push notification delivery is now available within triggers so you can send a message without using SMS.

We truly appreciate all of the feedback and support we received as we developed these new apps and welcome your thoughts on how we can make them even better. We're also working on some other very exciting features for mobile. Stay tuned!

Thank you for being a Tokeet user.

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