We spend a good bit of time and resources supporting our users. Although we enjoy the interactions, ultimately we hope that you wouldn't need to contact support at all. The only way this is going to happen is if we make Tokeet incredibly easy to set up and use.
Today we released our Booking.com setup wizard. The goal of the wizard is to walk you through the setup and configuration of your booking.com connections. It answers all the questions that we are normally asked in support and tries to prevent costly and frustrating misconfigurations from occurring in the first place. The wizard is automatically engaged if Tokeet detects that your booking.com connection is potentially not complete. Simply click on any of your booking.com connections. If the connection is complete, then you will see the normal connection details page. Otherwise, you'll be taken to the connection wizard.
Give it a try today.