If you've been seeing some illegible characters in your messages then rest assured we're working on resolving these. It's been an annoying issue that pops up every now and then as we try to manage encoding across all the message mediums.

The issue is that Tokeet was built to be multi-language. As such it must be able to handle all UTF-8 characters across the various languages. This seems simple, however as your message moves from the DB to the API and then out to the various channels (Email, SMS, Airbnb, Booking.com, etc) we must change encodings, strip some encodings, translate from UTF-8 to HTML encodings, from language-specific unicode to other forms, and so forth. This has resulted in a whack-a-mole type issue where we are constantly finding new, unhandled scenarios.

Please hang in there with us as we try to get this correct.

We've just added search and filter functionality to the Channel Details page. For those users who have lots of connections in any single channel you can now search for your connection via the channel property name. You may also filter linked and unlinked connections so you can find those new properties and get them linked quickly.

We've added a filter to the rental rates so that you may select to show rates of a specific category only. This helps if you have lots of rates and want to edit a set category. The filter will hide rates from any other category which leaves you with a cleaner and less confusing table to manage.

We've updated the message and activity feeds so a user will not see feed items that are restricted to them.

We've fixed a few reporting bugs. There was an error in the calculation of utilization across multiple rentals. Also, please note that revenue is attributed to the month a booking starts. So, if a booking spans two or more months, all revenue will be attributed to the first month. Finally, all rental-related metrics will use the current count of rentals in your account. So, utilization calculations are based on the current count of rentals and do not consider when a rental was actually added to your account and available for rent. This will cause the numbers to be off if you frequently add/remove rentals throughout the year.

We've changed the UI component used to edit a guest email. The previous component was confusing and unintuitive. We're now using a simply pop-up which allows your to add multiple emails for a guest and designate the primary email. Primary emails are used when communicating to guests.

We've added a new feature in the Custom Branding settings which allows you to brand your Tokeet invoice. You can change the logo which appears on your invoices by selecting an image from your File Cabinet or uploading a new image. We will be rolling out more branding options in the future. If you have a request, please let us know.

We've updated the guest details page and moved most of the tables into a new tabbed panel UI component. This makes the page a lot cleaner and easier to manage, which is always our goal. We like the tabs and you'll probably see more of it across Tokeet going forward.

We've just released an upgraded rate management system with powerful features that allow you to get the most revenue from your rental. These features are intended to give you the power and flexibility that hotels and airlines have, but still keep things simple. Other PMS systems are offering these features as add-ons or upgrades to the base subscription. We're including our advanced rate management features as part of our core product. This means that even the free accounts have access to every single feature.

The features include:

• Promotional rates which allow you to override your long-term rental rates for shot promotions or discounts.
• Dynamic rates which can change, increase and decrease, dynamically as your availability changes.
• Rate Mappings which allow you to quickly and easily update the rates on all of your connected channels with one click.
• Automatic Rate Synchronization which allows your dynamic rates to be automatically pushed to your connected channels as your availability changes.