Owner Center Updates | December 22, 2021

Updated: Added the "Channel" Column as an option to download the bookings. Channel Column was not present as an option while downloading the booking earlier.

Updated: [Payout Rule] Added a help article on the Payout rule popup.

https://www.tokeet.com/help/owner-management/how-to-create-a-payout-rule

Updated: [Payout Rule] Replaced the help article on the Payout rules page.

https://www.tokeet.com/help/owner-management/how-to-create-a-payout-rule

Fixed: [Bookings] If a user had downloaded bookings then the file was not showing all the bookings due to a special character in the guest name. This has been fixed.

Genie Strategy is Now 10X Better!


The Rategenie team has been working hard to make our pricing algorithms, and your rates, even better. We are super excited to announce the New Genie Strategy which generates even better results and increased revenue for our property managers.

Initial tests have shown up to a 20% lift over the existing Genie Strategy.

We highly encourage you to try this new strategy now.

After logging in to the application, simply go to the Strategies section and select the new Genie Strategy option when creating or updating a strategy.

Give our new Genie Strategy a try today!

Note: We will be deprecating our Old Genie Strategy from Rategenie sometime in the future.

TOKEET UPDATES | November 08 - December 03 2021

We have made some updates in the application to improve UX along with fixing bugs. Below is a quick overview of these updates 

Updated: Added Community & Change Log pages under SUPPORT menu on Tokeet website i.e. https://www.tokeet.com/

Updated: Ability to add Bathrooms value in quarters like 1, 1.25, 1.5 and 2.0

Updated: In the Channels module we have added the suffix "iCal" to "Imported/Exported" values in the Type column 

Updated: In the Channels module we have added a REFRESH button on the connection list table

Updated: In Rentals modules, we have added "Private Rooms" as an option in the Rental Type dropdown

Fixed: We have fixed an issue related to user permissions e.g. checkbox for enabling Automata is now only available to the Property Manager role

Fixed: We have fixed an issue related to user permissions e.g. checkbox for enabling Signature should only be available for Property Manager and Property Owner roles

Fixed: We have fixed an issue where the CLOSE ACCOUNT button on the Billing Info screen was breaking on Mac Safari when the user exit fullscreen

Fixed: We have updated the tooltip text in the Expenses module for the Date field 

Fixed: We have fixed an issue with the website where "Unlimited User" shouldn't be strikethrough for the Agent plan




Owner Center Updates | November 26, 2021

Updated: [Statements] When the user hovers on the payout amount it displays a breakdown on the tooltip. 

Updated: [Menus] Added a Tooltip on every menu item at the top.

Updated: [Payment Gateways] Updated the font size and color of the "Back to gateways" button on the Payment gateway detail screen.

Updated: Added Owner Invoice help article on the Invoices page https://www.tokeet.com/help/owner-management/creating-owner-invoices

Updated: Redesigned the Portal Customisation page. Moved the logo section to the right-hand side and moved the notice section to the left-hand side under the domain.

Updated: [Dashboard] Spaced out the booking list to take out the missing space on the right.

TOKEET UPDATES | SEPTEMBER 13-17TH 2021

We have made a number of updates and bug fixes this week, including: 

Updated: Added Guestflow under Integrations

Updated: Added YourWelcome under Integrations

Updated: Renamed "Wishbox" to "Duve" on Tokeet Website

Fixed: Remove *|RENTAL:INSTRUCTIONS|* data token from Data Dictionary as it wasn't functional

Fixed: We have fixed few navigations and broken link issues on the Registration screen, Login screen, and Tokeet Website

Fixed: Applied validation on Tax Type field under Rentals->TAX/VAT

Fixed: We have fixed an issue where the "Update booking charges" popup was showing when you update guest details on an inquiry/booking


SYSTEM DOWNTIME, MARCH 9, 2020

Monday, March 9, 2020

Dear Tokeet Customers,

Today we experienced a production outage that interrupted many Tokeet services for a good part of the day. This outage was due to issues that surfaced during routine database maintenance and has since been resolved. Our plan was to conduct this maintenance seamlessly, without any interruption of service as we have done successfully in the past, however today was an exception.

This is an unprecedented failure that we know is unworthy of both our history and your trust. We apologize for the outage and the disruption to your business. At this time, we are focusing our efforts on finding and recovering from any and all lingering issues resulting from this outage. As of now, all Tokeet services have been fully restored and you can continue to use Tokeet as normal.

Please check this page for new developments and any required manual actions that may be required of you. You can access the Tokeet Community using your Tokeet Channel Manager credentials.

We sincerely apologize for this outage and take full responsibility for this interruption to your service.

Sincerely,
Kwesi Steele
Tokeet Founder and CEO

2020 PRICING ANNOUNCEMENT



Thank you for using Tokeet!

As you might have noticed we’ve been very busy here at Tokeet. In 2019 we completed some of the most ambitious projects in our history and successfully launched Rategenie, Tokeet v3, Owner Center, and Margins. We spent a lot of time speaking with and listening to you, our customers, taking your feedback and direction to heart, and produced solutions to help you grow your business. We are pleased with the overwhelmingly positive feedback that we have received for each of these products and thank you for being a part of the process. There is a lot more to come in 2020.


Our Prices Are Changing

On March 1st, 2020 we will be transitioning to a new pricing structure for Tokeet (TV3). In short, our prices will be increasing about 30% on average for your Tokeet subscription. It’s been about 3 years since we last changed Tokeet’s prices and a lot has changed since then. After many weeks of consideration, we think the time is now right to update our prices to be inline with our current products and services.

Our other products (Add Ons) will not be affected by this pricing change. Those products will have their own pricing adjustments made later this year, if any. At this time no decision has been made yet about these products. The pricing adjustment of March 1st will only affect your Tokeet subscription.


Keep Your Current Plan

As with our last pricing change in 2017, we are giving all of our users the opportunity to keep their existing price plans for one year. We’ll throw in a 10% discount with each yearly plan. This is our way of thanking you for your loyalty, and being a part of our journey. You will even be able to switch between yearly plans, if your needs change within the year. 

The process for keeping your current plan is simple.

  1. Let us know if you want to keep your plan via email or live chat.
  2. We will send you a one year contract via email which you must sign.
  3. Once your contract is signed we will switch you to the new one year plan.
  4. You will be charged for the entire year upfront!
Thanks again for being a Tokeet user.
Team Tokeet

AUTOMATA & SIGNATURE NOW OUT OF BETA

Hi everyone,

We hope that you've enjoyed your beta experience with Automata and Signature. Both products will be coming out of beta on September 24th and you will be required to subscribe to each product in order to access the applications from that date. You may subscribe to both products on the "My Billing Info" page within your Tokeet account starting September 24th. Starting October 1st Automata will stop firing all triggers for accounts without subscriptions.

If you have any questions about Automata or Signature please let us know by contacting support.

Thanks for being a Tokeet user.

Tokeet Support
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