We have made a number of updates and bug fixes this week, including: 

Updated: Added Guestflow under Integrations

Updated: Added YourWelcome under Integrations

Updated: Renamed "Wishbox" to "Duve" on Tokeet Website

Fixed: Remove *|RENTAL:INSTRUCTIONS|* data token from Data Dictionary as it wasn't functional

Fixed: We have fixed few navigations and broken link issues on the Registration screen, Login screen, and Tokeet Website

Fixed: Applied validation on Tax Type field under Rentals->TAX/VAT

Fixed: We have fixed an issue where the "Update booking charges" popup was showing when you update guest details on an inquiry/booking


  • We have made a number of updates and bug fixes for these months, including:
Fixed: [Account Info] Error message shows up while deleting an account

Fixed: [API] Expedia API needs header removed

Fixed: [Automation] "Airbnb API" channel option is not being saved on triggers in Tokeet

Fixed: [Billing Info] Plan doesn't update when I increase or decrease the number of Rentals using the counter

Fixed: [Billing Info] On page load, add-on plans display the price for the current rental count, instead of the actual paid plan

Fixed: [Billing Info] User shouldn't be able to add a Credit Card without Name

Fixed: [Bookings] When creating a manual booking the base rate is showing more than 2 decimal places

Fixed: [Calendar] Rental Overlay's rate calendar is loading slowly

Fixed: [Channels] Connection shows in Red till I refresh the page

Fixed: [Data Feeds] Data Feeds currently giving 503 Service Temporarily Unavailable error

Fixed: [Inquiries] Inquiries list prevented from loading

Fixed: [Inquiries] Record Mark as Paid, Mark as Unpaid in the Inquiry Log

Fixed: [Inquiries] Additional Guest Fee is not displayed on bookings

Fixed: [Inquiries] when creating a manual booking the base rate is showing more than 2 decimal places

Fixed: [Inquiries->Flights] Validation message doesn't display for highlighted fields

Fixed: [Invoices] Notes doesn't display in Preview of an invoice

Fixed: [Invoices] Add the ability to add negative line items to invoices - Total invoice must still be positive due to payment gateways requiring invoices to be positive, but negative entries can be added to invoices to add discounts or deductions as required

Fixed: [Multi Calendar] Filters don't remain saved for Property Manager and House Staff roles

Fixed: [Payments] When I create a Payment Rule for a channel it doesn't show in the table

Updated: [Rates] "Last Sync" timestamp only updates for the first Rate Mapping. - Category was removed.

Fixed: [Rates] "Select All/Unselect All" checkbox not working properly


  • We have made a number of updates and bug fixes since the last update, including:

Updated: Implemented Biometrics login. This is how it is supposed to works.
  1. Login with your account.
  2. The Biometrics login splash screen will be shown once. It won’t be shown again after you press the cancel or enable button.
  3. Press Enable Biometrics login button and verify your fingerprint. You can go back to this screen later to enable/disable biometrics login by going to the Sidebar menu -> Settings -> Biometrics Login.
  4. There is a checkbox shown after you enable biometrics login: "Verify Biometrics on app start?", if you check this checkbox, each time the app opens, it will require biometrics verification.
  5. Next logout. Now on the Login screen, you should see a button with the fingerprint icon next to the Login button. Press on it.
  6. If you have a single account with biometrics login enabled, it will prompt you for fingerprint scan immediately.
  7. If you have many accounts with biometrics login enabled, it will show a popup with a list of accounts. Select 1 account to login.
Updated: Provided ability to users to manage & authorize their Airbnb account from the mobile app. To connect your Airbnb account navigate to Settings / Connect with Airbnb tab.

Updated: Displayed Rental images in the Rentals module. If you have marked an image as primary it will display in the list. If no image is marked primary, then the first image in the Gallery will display.

Updated: Center-aligned headers for Android devices.

Updated: In the Rates module under the Settings tab - added a warning message if Base Rate is missing. 

Updated: Added tooltip as placeholder text in Universal Search.

Updated: Add the word "last" to the description under the Invoice Summary values.

Updated: Displayed associated Rate Mapping in Red color after unlinking a Rental from Channel.

Updated: In Rentals module under Location tab updated map to include Satellite option.

Fixed: Changed header when converting Hold Event to a Booking.

Fixed: Notes disappear when we save an invoice on mobile. This is now fixed.

Fixed: Updated validation messages, field labels, and fixed typos.


Our new automated invoicing is currently in beta and will soon be released. This feature will allow you to automatically create invoices when a guest books, before or after they check-in, before or after they check-out, or even if they cancel.

We are welcoming users who wish to try this feature out beforehand and start using it now to email and let us know. We will get you set up in the beta and would love any feedback from the service.


Monday, March 9, 2020

Dear Tokeet Customers,

Today we experienced a production outage that interrupted many Tokeet services for a good part of the day. This outage was due to issues that surfaced during routine database maintenance and has since been resolved. Our plan was to conduct this maintenance seamlessly, without any interruption of service as we have done successfully in the past, however today was an exception.

This is an unprecedented failure that we know is unworthy of both our history and your trust. We apologize for the outage and the disruption to your business. At this time, we are focusing our efforts on finding and recovering from any and all lingering issues resulting from this outage. As of now, all Tokeet services have been fully restored and you can continue to use Tokeet as normal.

Please check this page for new developments and any required manual actions that may be required of you. You can access the Tokeet Community using your Tokeet Channel Manager credentials.

We sincerely apologize for this outage and take full responsibility for this interruption to your service.

Kwesi Steele
Tokeet Founder and CEO


  • We have made a number of updates and bug fixes so far this year, including:

- Updated: [Billing] Improve support for yearly plans on the billing info page

- Updated: [Invoices] We've added the ability to delete taxes from the Invoice line item tax dropdown

- Updated: [Rates] Rate mappings will show as red with a warning triangle if rental is unlinked from that channel

- Updated: [Users] We've added the user profile type underneath the user name in TV3

- Updated: [Websites] The system will automatically add the word "widget" to the end of any source name when creating widgets

- Fixed: [Automations] "Airbnb API" channel option is not being saved on triggers in Tokeet

- Fixed: [Automation] Archiving triggers will now display an additional overlay prompting users to Pause trigger before Archiving

- Fixed: [Calendar] Agenda calendar not showing events on the last few days

- Fixed: [Calendar] Agenda calendar sorting by time issue

- Fixed: [Calendar] Multi Calendar keeps redirecting to the first page

- Fixed: [Guests] Handle guest primary email not being a string

- Fixed: [Guests->Interactions] User not able to update interactions without changing Date.

- Fixed: [Inquiries] Check-In / Check-Out dates on inquiry overlay for edge timezones (New Zealand)

- Fixed: [Inquiries] "Add billing details" option shouldn't display for an inquiry record and only for bookings

- Fixed: [Rates] When I delete group rates, the associated Rate Mappings don't delete.

- Fixed: [Rates] Issue with rates calendars where the main calendar has date miss match with overlay rates calendar. The main calendar used the local time while the overlay rates used UTC time

- Fixed: [Rates] Prevented negative Nightly Rate on invoice line items

- Fixed: [Rentals] Rental filters break when a selected rental is deleted

- Fixed: [Rentals] Prevent users from saving invalid email addresses on the rental email field

- Fixed: [Reporting] Utilization that spans from one month to the next is showing incorrectly in the Tokeet dashboard

- Fixed: [Tasks] Formatting of Task Details dialog's dates

- Fixed: [Tasks] Dropdown items for house staff's complete tasks

- Fixed: [Users] Remove RateGenie login checkbox for owners on user overlay


Thank you for using Tokeet!

As you might have noticed we’ve been very busy here at Tokeet. In 2019 we completed some of the most ambitious projects in our history and successfully launched Rategenie, Tokeet v3, Owner Center, and Margins. We spent a lot of time speaking with and listening to you, our customers, taking your feedback and direction to heart, and produced solutions to help you grow your business. We are pleased with the overwhelmingly positive feedback that we have received for each of these products and thank you for being a part of the process. There is a lot more to come in 2020.

Our Prices Are Changing

On March 1st, 2020 we will be transitioning to a new pricing structure for Tokeet (TV3). In short, our prices will be increasing about 30% on average for your Tokeet subscription. It’s been about 3 years since we last changed Tokeet’s prices and a lot has changed since then. After many weeks of consideration, we think the time is now right to update our prices to be inline with our current products and services.

Our other products (Add Ons) will not be affected by this pricing change. Those products will have their own pricing adjustments made later this year, if any. At this time no decision has been made yet about these products. The pricing adjustment of March 1st will only affect your Tokeet subscription.

Keep Your Current Plan

As with our last pricing change in 2017, we are giving all of our users the opportunity to keep their existing price plans for one year. We’ll throw in a 10% discount with each yearly plan. This is our way of thanking you for your loyalty, and being a part of our journey. You will even be able to switch between yearly plans, if your needs change within the year. 

The process for keeping your current plan is simple.

  1. Let us know if you want to keep your plan via email or live chat.
  2. We will send you a one year contract via email which you must sign.
  3. Once your contract is signed we will switch you to the new one year plan.
  4. You will be charged for the entire year upfront!
Thanks again for being a Tokeet user.
Team Tokeet



[Account/User Settings]Mobile app appears as blank to users with multiple user roles assigned.Removed option to assign multiple user roles to a user profile.
[Automations]Updated free Automations module to only allow 1 trigger per event type.Trigger logs will show a consolidated set of events from all rentals included on the trigger.
[Channels]Canceled API bookings were resetting booking charges to 0.Fixed issue.
[Channels]AirBnb connections are showing as Not Visible though they are technically visible.Fixed issue.
[Connection Wizards]Pushing an empty calendar will stall user progress through connection wizards.Users can add a temporary hold event within the connection wizard so they do not have to navigate away from the wizard to do so.
[Data Feeds]Different maximum lines for different types of data feeds were creating confusion.Increased all data feeds default maximum lines to 1000
[Data Feeds: Inquiry Feed]Filtering by date range leaves out bookings that should fall within the range.Fixed issue.
[Expense Feed/Inquiry Feed]Currency symbol prevents calculation on data feed downloads.Currency symbol is separated to it's own column so that math can be done without the user having to delimit the column.
[Expenses]Expenses could not be created unless associated with a rental.Removed the requirement of Expenses being associated with rentals
[Inquiries]American date format shown as default Tokeet date format.Updated to a universally understood version DD-MMM-YYYY
[Inquiries]Bookings showing no check-in/out times.Users who do not have a valid timezone and check-in/out times set can now update this via a link and resulting dialog box on the booking details.
[Inquiries]Booking/hold events with name as 'NAN' will cause the application to crash.Fixed Issue.
[Inquiries]After saving the invoice a user was required to re-open the invoice they just saved.When creating invoices from the inquiry inbox, the Edit invoice overlay will appear after Saving the invoice.
[Inquiries]System would overwrite user's attempts to adjust the base charge on the edit booking charges dialog.Fixed Issue.
[Inquiries: Message Feed]Unread messages were not being counted.Added an unread messages count to the top right next to the alerts icon. This will link to the Message Feed.
[Inquiry Detail View]Arrive and Depart dates on inquiries was showing as "Never"Fixed Issue.
[Invoice Data Feeds]Unsent invoices show up as being sent in 1970Fixed Issue.
[Invoices]User could not add multiple lines on the invoice description.The description field will allow multiple lines on an invoice.
[Rates]Ignore BDC guest fee option does not work on day-specific pricing.Fixed Issue.
[Rates]Channel adjustments not applying to day-specific pricing.Fixed Issue.
[Rentals]Importing rentals from AirBnb caused duplicate rentals to be created.Any time the same listing is re-imported it will automatically have an identifying version number assigned to it.
[Websites]Hold event types other than "Confirmed" would not result in a block on website and widget calendars.All hold event types will now block the website calendar, instead of just confirmed hold events.
[Widgets]Interstitial widget date picker was allowing the start date to be after the end date.Fixed Issue.


1. Fixed an issue where websites being saved with a single rental selected are defaulting to a Multiple rental website.
2. Fixed an issue where uploading expenses via csv would result in USD showing on all uploaded expenses.
3. Fixed an issue where quotes sent to guests from bookings that originated on a Tokeet website would show as 0.00.
4. Added a new feature whereby the user can click on a graph item on the Bookings or Revenue section of the dashboard and be taken to a pre-filtered list of inquiries. EG: If I click on September for Rental X I will be taken to the inquiries list view with the rental(s) and month filtered accordingly.
5. Fixed issue where currency search was not providing the correctly filtered options.
6. Added ability to copy rental terms and payment instructions over from other rentals. This shows as a Copy Terms button on the rental’s Rental Instructions tab.
7. Fixed an issue where the KeyCode and Security Code data dictionary items would strip out the leading 0’s.
8. Fixed an issue causing recurring monthly expenses not to create automatically at the appropriate date (exactly 1 month after the date of the previous recurring monthly expense).
9. Fixed an issue where .jpg and .gif’s sent from guests to users were inaccessible on the Tokeet message.
10. Fixed an issue where making an adjustment to the booking details would cause the invoices to disappear.
11. Added select all and delete to the Expenses module.
12. Fixed an issue where uploading expenses would result in all expenses showing an attached receipt on the table when this is not the case.


Hey guys, for those of you who are interested in what we've been up to with the new version of Tokeet, aka TV3. Here is a sneak peek video of TV3 in action. We've pushed the release of TV3 back to Q1 2019 so that we can pack more awesome features into the product. Let us know what you think!

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