Tokeet Change Log

https://www.tokeet.com

SIGNATURE UPDATES | MARCH 16TH - 23RD [2020]

  • We have made a number of updates and bug fixes this year, including:

Updated: Zoom controls have been added to the sign template page. This will allow users on both desktop and mobile to have greater control over the view settings of the template, as they complete the required fields.

Updated: A new action has been added in the Inbox, that will allow users to associate a template with a different inquiry than it is currently associated with. This should allow users to continue tracking their templates in the TV3 dashboard, even after inquiries have been deleted and remade.

SYSTEM DOWNTIME, MARCH 9, 2020

Monday, March 9, 2020

Dear Tokeet Customers,

Today we experienced a production outage that interrupted many Tokeet services for a good part of the day. This outage was due to issues that surfaced during routine database maintenance and has since been resolved. Our plan was to conduct this maintenance seamlessly, without any interruption of service as we have done successfully in the past, however today was an exception.

This is an unprecedented failure that we know is unworthy of both our history and your trust. We apologize for the outage and the disruption to your business. At this time, we are focusing our efforts on finding and recovering from any and all lingering issues resulting from this outage. As of now, all Tokeet services have been fully restored and you can continue to use Tokeet as normal.

Please check this page for new developments and any required manual actions that may be required of you. You can access the Tokeet Community using your Tokeet Channel Manager credentials.

We sincerely apologize for this outage and take full responsibility for this interruption to your service.

Sincerely,
Kwesi Steele
Tokeet Founder and CEO

SIGNATURE UPDATES | JANUARY - FEBRUARY [2020]

  • We have made a number of updates and bug fixes so far this year, including:
Updated: The photo ID request popup will not appear when the guest clicks the Submit button. This allows the guest to review and complete the contract, prior to the photo ID being submitted. Now, both contract and photo ID will be submitted at the same time, when the guest clicks the Submit button.

Updated: Users can now download a PDF of the original file they uploaded. This is done on the Templates page, by clicking the Edit button and selecting Download. Only PDF format will be supported for downloads.

Updated: The user role now shows under the profile name in the upper-right corner of the dashboard.

Fixed: Data tokens were parsing into the completed templates out of alignment, making text hard to read and/or messy-looking.

Fixed: There was a blue square appearing around the close icon on the My Signature modal.

Fixed: Property owners were receiving 2 copies of the signed contract.

Fixed: When sending a template manually, the inquiry selector was showing the email address incorrectly. The "." in .com was converted into "%2E".

Fixed: Template recipients were not able to type anything into the textbox in the template.

Fixed: Users were able to create templates that did not have required fields, allowing guests to submit empty contracts with no fields completed. This has been fixed, so the correction for any further affected users will be to re-save the templates, making sure the important fields like the signature field are marked as required. The signature field will be marked as required by default now.

Fixed: The location information on a completed contract was sometimes showing the wrong location. This will now correctly show the location where the IP address of the recipient is registered. In my case, while I live in Krabi, Thailand, my location shows as Bangkok, Thailand, where my ISP has registered the IP range.

Fixed: In the change password modal, the top field was being highlighted, which wasn't correct behavior.


AUTOMATA UPDATES | JANUARY - FEBRUARY [2020]

  • We have made a number of updates and bug fixes so far this year, including:

Updated: The send to guest option was removed from rate events. This is because there is no reason to send a guest a rates notification.

Updated: The data token |GUEST:WIFE| has been updated in the data dictionary to |GUEST:SPOUSE|. users with templates that still say |GUEST:WIFE| will be unaffected. Both WIFE and SPOUSE data tokens will parse the same thing into the outgoing message.

Updated: Users can now filter triggers on the Triggers page by the action performed.

Updated: Saving a custom code with a name that has only numbers was creating issues for some users. We will no longer allow names that are only numbers.

Updated: We added the user role underneath their name in the upper-right corner of the dashboard.

Updated: Users will now be able to set conditions on a trigger before saving. As long as all required fields in the trigger details have been completed, the trigger conditions will become available to be added. This will allow users to create triggers for multiple rentals at once, and have all of them share the same trigger conditions.

Updated: The trigger condition section now appears once all of the required fields are completed in the trigger details. The user no longer has to click the Save button to see this section appear. This should be more intuitive.

Updated: When archiving an active trigger, a pop-up now appears asking the user if they want to disable the trigger before archiving. This will prevent the confusion of archived triggers firing for some users.

Fixed: New templates were automatically replacing existing templates on triggers.

Fixed: When duplicating workflows, the triggers in the new workflow were not copying the channel filter selection.

Fixed: When selecting the action Send Signature Form, the template selector was just 10 forms, instead of all forms if the user had more than 10. This has been corrected.

2020 PRICING ANNOUNCEMENT



Thank you for using Tokeet!

As you might have noticed we’ve been very busy here at Tokeet. In 2019 we completed some of the most ambitious projects in our history and successfully launched Rategenie, Tokeet v3, Owner Center, and Margins. We spent a lot of time speaking with and listening to you, our customers, taking your feedback and direction to heart, and produced solutions to help you grow your business. We are pleased with the overwhelmingly positive feedback that we have received for each of these products and thank you for being a part of the process. There is a lot more to come in 2020.


Our Prices Are Changing

On March 1st, 2020 we will be transitioning to a new pricing structure for Tokeet (TV3). In short, our prices will be increasing about 30% on average for your Tokeet subscription. It’s been about 3 years since we last changed Tokeet’s prices and a lot has changed since then. After many weeks of consideration, we think the time is now right to update our prices to be inline with our current products and services.

Our other products (Add Ons) will not be affected by this pricing change. Those products will have their own pricing adjustments made later this year, if any. At this time no decision has been made yet about these products. The pricing adjustment of March 1st will only affect your Tokeet subscription.


Keep Your Current Plan

As with our last pricing change in 2017, we are giving all of our users the opportunity to keep their existing price plans for one year. We’ll throw in a 10% discount with each yearly plan. This is our way of thanking you for your loyalty, and being a part of our journey. You will even be able to switch between yearly plans, if your needs change within the year. 

The process for keeping your current plan is simple.

  1. Let us know if you want to keep your plan via email or live chat.
  2. We will send you a one year contract via email which you must sign.
  3. Once your contract is signed we will switch you to the new one year plan.
  4. You will be charged for the entire year upfront!
Thanks again for being a Tokeet user.
Team Tokeet

SIGNATURE UPDATES | Q2 - Q3 [2019]

Q2 UPDATES

ISSUEFIX
Dashboard view not showing properly in Portrait mode (iPad)Display issue on ipads with the dashboard in portrait mode
Inbox view not showing properly (iPad)Display issue on ipads with the inbox page
Add "Clear all filters" icon to templates and custom codes pages- New Feature: added a button to clear all active filters on a page to the templates and custom codes pages


Q3 UPDATES

ISSUEFIX
Allow guests to open and submit contracts, forms, and documents from multiple devices/browsers- New Feature: template recipients are no longer restricted to only viewing the signature template in the same browser and device that they first opened it with
Checkboxes revert to 'required' after making them not requiredFields added to a template were reverting to required, even if the user deselected that checkbox
Add random number data tokens in the data dictionaryRAND4 and RAND6 were added to the signature data dictionary. These allow 4 and 6-digit randomly generated numbers to be inserted into a template, for security/door locks.
Add driving directions data code to the data dictionary fieldsThe driving directions data code was added to the signature data dictionary

OWNER CENTER UPDATES | Q3 [2019]

IMPROVEMENTS:

  • Add the ability to turn off a payout rule without having to delete the entire payout rule.
  • Updating Payout rule formula structure:
  • Show name of Payout rules which are being applied to booking: Names of payout rule is now shown in tooltips if the user hovers over the payout column value.
  • Allow negative amounts in Invoice line items: User can now include a negative amount in the invoice
  • Owner Center is accessible on the tablet platform
  • Allow property manager to enable OC login for the owner
  • Create the statements/invoices for all the owners in a bulk function
  • Allow owners to change password
  • [Owner Portal->Reports] Add tooltips when you hover over different report types.

BUG FIXES:

  • [Owners] Sort by "Rentals" and "Name" columns not working.
  • [Dashboard] Sort by Owner column not working properly.
  • [Portal] In Payments, the filter is not working for Failure
  • Rental and Tag filters appearing as Blank.
  • Owner center check-in / check-out times on booking info popup are incorrect
  • [Payout Rules] Owner name and Channel Name is missing on the detail view
  • [Reporting] Bookings that span from one year to the next show up incorrectly on the next year's report
  • [Owner Portal] The owner should be able to scroll forward and backward on Multi Calendar.
  • [Owners->Owner Statements] Options in the Rentals dropdown should be sorted.
  • [Owner->Owner Rentals] The correct currency symbol doesn't show in Owner Center for Euro.
  • [Owner Portal->Statements] The tooltip goes out of the screen when you hover over the Month dropdown.
  • [Dashboard] "BOOKING REVENUE FOR LAST 14 DAYS" graph has some data display issues
  • [Invoice/Statement] In Printed Mode, show "No Logo" if no logo exists.
  • [Invoice Print] The Terms and Conditions and Messages section do not appear at all.
  • [Payment] In Activity Log "Failure" status is not working
  • [Statement/Invoices] The status filter is not working properly without screen refresh
  • [Portal] Hold Events are not displaying correctly on the Standard calendar
  • Invoice Detail View shows empty rows in OC and 0 Payout/Tax

AUTOMATA UPDATES | Q2 - Q3 [2019]

Q2 UPDATES

ISSUEFIX
View not displaying properly in template create view (iPad)Display issue on ipads for the template editor
View not displaying properly when you try to create a Workflow from sample (iPad)Display issue on ipads for the workflow wizard
View not displaying properly in portrait mode (iPad)Display issue on ipads in portrait mode
View not displaying properly  on Dashboard (iPad)Display issue on ipads for the recent activity page
Buttons are breaking in Portrait mode (iPad)Buttons not functioning properly in portrait mode on ipads
Success, Failures & Info messages don't display on the iPadSuccess/fail/info toasters not displaying correctly on ipads
View not displaying properly under Messages (iPad)Messages tab on the booking details overlay not displaying correctly on ipads
All column doesn't display in detail view of Booking Details List View (iPad)Display issue on ipads for the booking details list view
All columns don't display under Triggers tab (iPad)Display issue on ipads for the triggers page
Tabs are breaking in the detail view of trigger (iPad)Display issue on ipads with the tabs on the trigger overlay
Cross icon doesn't display to close overlays (iPad)The close overlay button (X) was not displaying properly on ipads
When duplicating a trigger with a specified trigger condition, the condition points to the trigger from the original workflowDuplicating a trigger that has a specified trigger condition was pointing to the specified trigger of the original workflow, instead of the specified trigger of the new workflow that the trigger was duplicated to
Duplicating workflows causes issues with the specified trigger conditionDuplicating workflows was resulting in all the triggers from both the original and new workflows appearing in the list of triggers when editing the specified trigger condition. This created confusion, as users weren't sure which trigger to select, since the trigger names get duplicated in the process of duplicating a workflow.

Q3 UPDATES

ISSUEFIX
Booking confirmed triggers are firing repeatedly for the same guestsBooking confirmed triggers were firing repeatedly for some guests.
AddRENTAL:DIRECTIONS
The translation section disappears when you add a translationWhen adding a translation, the translation section would disappear from the template editor, until a page refresh
Trigger conditions for triggers created via sample showing Invalid Date for the creation timestampThe timestamp on the trigger conditions (for triggers created using samples) was showing as Invalid Date
Last-minute checkin trigger sample has undefined time values in the trigger conditionThe days/hours fields in the trigger condition on the last minute trigger (made using samples) was showing the value Undefined
Some trigger event types appear in the workflow details, but not in the booking detailsSpecifically, invoice triggers were not appearing on the booking details overlay, even though they were visible in the workflow details overlay
Directions data dictionary code is parsing as blankDriving directions data code was showing as blank in the sent template
The subject field disappears when updating a templateThe subject field was disappearing when saving a template, and choosing the option to update instead of save as new
"Creator" Value doesn't display when you create a custom codeThe creator of the custom code was not showing when a new custom code was created
Issue: Booking status is paid trigger condition was not allowing some triggers to fireThe paid status of the booking was not being recognized properly in some instances, but now it works correctly under all conditions.
Cross icon doesn't display to close overlays (iPad)The close overlay button (X) was not displaying properly on ipads
When duplicating a trigger with a specified trigger condition, the condition points to the trigger from the original workflowDuplicating a trigger that has a specified trigger condition was pointing to the specified trigger of the original workflow, instead of the specified trigger of the new workflow that the trigger was duplicated to
Duplicating workflows causes issues with the specified trigger conditionDuplicating workflows was resulting in all the triggers from both the original and new workflows appearing in the list of triggers when editing the specified trigger condition. This created confusion, as users weren't sure which trigger to select since the trigger names get duplicated in the process of duplicating a workflow.

AUTOMATA & SIGNATURE NOW OUT OF BETA

Hi everyone,

We hope that you've enjoyed your beta experience with Automata and Signature. Both products will be coming out of beta on September 24th and you will be required to subscribe to each product in order to access the applications from that date. You may subscribe to both products on the "My Billing Info" page within your Tokeet account starting September 24th. Starting October 1st Automata will stop firing all triggers for accounts without subscriptions.

If you have any questions about Automata or Signature please let us know by contacting support.

Thanks for being a Tokeet user.

Tokeet Support

INTRODUCING SIGNATURE

We are super excited to announce the release of Signature, the third product in the Tokeet suite. Signature is an e-document management system designed for the short-term rental industry. We know that getting information to and from guests can be a tedious and time-consuming task, so we created Signature to make your lives easier. Signature is more than just an e-signature platform. With Signature, you can also send customized forms to your guests which they can complete on any device. This information is then stored in Tokeet for you to review at any time. You can also send customized documents using the guest and booking information, or custom codes that you create.

Best of all, Signature is completely integrated with Automata and the core Tokeet application so you can automate your document management, and your information is seamlessly shared across the entire suite of products. As always, Signature is easy to use and priced affordably.

Signature is free to use by all Tokeet users for the remainder of August. Simply go to the Signature login page and login with your Tokeet credentials. Only account admins my login at this time. To learn more about Signature please visit the Signature website.

Thanks for being Tokeet users.

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