OWNER CENTER UPDATES | JUNE 15TH - JUNE 19TH [2020]

  • We have made a number of updates and bug fixes this month, including:

UPDATED: [OC Portal] Add the user profile type underneath the user name in Owner Center.  

UPDATED: [Owners] Country field is not a dropdown.     


UPDATED: [Owner Booking Section] - To indicate channel. 


FIXED: [Owners] Adding a gateway "Assign Owner" field should properly set in OC.  


FIXED: [OC Portal] Giving Property Manager a disable setting to hide their property listing info from Property Owners. 


FIXED:  [OC Portal Invoices] [Support Ticket] Owner invoice issue.


FIXED: [Owners] "Hide personal data" functionality not working.  

SIGNATURE UPDATES | APRIL 15TH - JUNE 9TH [2020]

  • We have made a number of updates and bug fixes this year, including:
Updated: The subject and message body for outgoing emails can now be customized for each template. The Edit Template modal now shows an Edit Message button, which will allow you to add your own email subject and body, that will replace the default text sent by Signature. Be sure to click the Save button for the changes to take effect.

Updated: When trying to save a contract or form, there are certain fields that are required in order to make the contract or form template valid. The Save button is disabled until the required fields are placed in the template. There is now a tooltip on the Save button to explain which required fields are missing from the template, in order to provide better guidance when completing the template creation process.

Fixed: *|RENTAL:DIRECTIONS|* & *|RENTAL: WEBSITES|* were not being replaced with the correct values when a Signature template was sent to a recipient using Automata triggers. After the fix, the correct driving directions and website URLs, for the associated rental, are now correctly populating the areas of the template where the data tokens have been inserted.


RATEGENIE UPDATES | APRIL 15TH - MAY 25TH [2020]

  • We have made a number of updates and bug fixes this month, including:

Updated: Added an alert in the bell icon section for disabled/pending listings of any channel, to help users to quickly fix the issue of disabled/pending listings in Tokeet.

Updated: On the Rates multi-calendar view, we have added the ability to click and drag both horizontally and vertically, in order to add a manual rate for multiple rentals in one go.

Updated: We have added info text for Airbnb listings, while adding an additional guest fee rule through the strategy page.

Fixed: On the rates multi-calendar page, users should be redirected to the current day, by default.

RATEGENIE MOBILE UPDATES | MAY 7TH [2020]

  • New version 1.0.6 of Rategenie Mobile app has been published to the App Store and Google Play!

Updated: We have added a new seasonal rule.

Updated: We have added a new custom occupancy strategy.

Updated: Added the build version number at the bottom left on the menu screen.

Updated: On the metrics tab, we have added global year selection.

Fixed: On the market data tab for a rental, we have implemented sorting to get the latest 12 months' data.


Fixed: On the Rentals section, we have removed the bathroom filter option.

SIGNATURE UPDATES | MARCH 23RD - APRIL 15TH [2020]

  • We have made a number of updates and bug fixes for this period, including:

Updated: Users can now modify the text that shows when requesting a photo ID. In the Edit Template modal, select Passport, National ID, or both. The text shown to the signer, when requesting the photo ID will specify the selected ID type. Any pre-existing templates that request a photo ID will default to the National ID option.

Updated: To make use of the feature easier to understand, the Assign Inquiry action will always be visible on saved templates in your inbox. This will allow you to change the TV3 inquiry that the contract is assigned to, Previously, this action would only become visible if the assigned inquiry was deleted in TV3.

RATEGENIE UPDATES | APRIL 3RD - 15TH [2020]

  • We have made a number of updates and bug fixes this month, including:

Updated: We have introduced the new Custom Occupancy in Rategenie. Now, with custom occupancy, the user has the option to define their own occupancy range. Using that range, they can adjust rates up and down depending on their needs.

Updated: On the strategies list view, we have updated the rate strategies video to include the overview for our new custom occupancy strategy.

RATEGENIE UPDATES | MARCH 16TH - APRIL 3RD [2020]

  • We have made a number of updates and bug fixes this month, including:

Updated: We have introduced the new Seasonal rule in Rategenie. Now with the seasonal rule, you can set a different base rate, minimum rate, maximum rate and minimum nights for different seasons throughout the year.

Updated: After user login on the Rategenie page, we have added an in-app pop-up message along with a video to help our users to get all the details about our new seasonal rule.

Updated: We have updated the min night hierarchy after the addition of the new seasonal rule. The updated min night hierarchy is: 

  1. Manual rate
  2. Gap night rule
  3. Date specific rule
  4. Last-minute rule
  5. Seasonal rule
  6. Advance booking rule
  7. Minimum night rule
  8. Rental rate settings
  9. Strategy details


OWNER CENTER UPDATES - JANUARY - MARCH [2020]

  • We have made a number of updates and bug fixes for this period, including:

Updated: [Payout Rule] New rule formula type added - “Nightly” - this would add a Flat fee per night of a booking rather than a single flat fee.

Updated: Property Managers now have a "disable" setting to hide their property listing information from Property Owners.

Updated: [Invoices] Terms and Conditions text box data can now auto-populate.

Fixed: [Owner Statements] The Owner Statement email wasn’t showing a display total up to 2 decimal places.

Fixed: [Gateway] "Assign Owner" field should set automatically.

Fixed: [Payout Rule] Suggestion to change the wording for this feature to “change the order in which the line items are deducted".

Fixed: [Statement/Invoices] "Tokeet" specific channel option was not available in the Channels filter.

Fixed: [Statement/Invoices] Owner information was not getting updated on Detail View.

RATEGENIE MOBILE UPDATES | MARCH 20TH [2020]

  • We have made a number of updates and bug fixes since the last update, including:

Updated: We have introduced fingerprint login. Now you can log in using your fingerprint without entering a username and password each time.
  1. Login with your account.
  2. The Biometrics login splash screen will be shown once. It won’t be shown again after you press the cancel or enable button. 
  3. Press Enable Biometrics login button and verify your fingerprint. You can go back to this screen later to enable/disable biometrics login by going to the Sidebar menu -> Settings -> Biometrics Login
  4. There is a checkbox shown after you enable biometrics login: Verify <Touch ID | Face ID | Biometrics> "on app start?", if you check this checkbox, each time the app opens it will require biometrics verification.
  5. Next, log out. Now on the Login screen, you should see a button with the fingerprint icon next to the Login button. Press on it.
  6. If you have a single account with biometrics login enabled, it will prompt you for a fingerprint scan immediately.
  7. If you have many accounts with biometrics login enabled, it will show a popup with a list of accounts. Select 1 account to log in.
Updated: We have implemented a Check for TV3 rate mappings with auto-sync active, to prevent duplicate rate pushes.

Updated: We have added a Sorting option throughout the app on all list views.

Updated: We have removed the label “Airbnb API (NEW)” throughout the app and change it to "Airbnb API".

Updated: We have Implemented Live chat for the Mobile app as well. Now you will be able to contact support through the mobile app.

Updated: For canceled subscriptions and past due status, we have implemented the banner on all pages to inform users that they need to subscribe to Rategenie.

Updated: We have replaced the hamburger icon with the Rategenie logo to open the sidebar within the app.

Updated: We have restricted the min night value to 365 nights on the mobile app, to match the same restriction on the web app.

Fixed: The Edit button was not appearing when rental names were very long.


Fixed: Rental name was not showing in the list view of Rentals when the rental name was all numerals.

SIGNATURE UPDATES | MARCH 16TH - 23RD [2020]

  • We have made a number of updates and bug fixes this year, including:

Updated: Zoom controls have been added to the sign template page. This will allow users on both desktop and mobile to have greater control over the view settings of the template, as they complete the required fields.

Updated: A new action has been added in the Inbox, that will allow users to associate a template with a different inquiry than it is currently associated with. This should allow users to continue tracking their templates in the TV3 dashboard, even after inquiries have been deleted and remade.
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