Now you can create triggers that fire when you receive a message from a guest. We've received a number of requests for this and now it's implemented. The added benefit is that the trigger will not fire if a message has a high spam score, so you don't get slammed with spam notifications. If you receive a high number of guest messages then we recommend you not use this feature, but instead use the Message Feed within the mobile and web applications.
When creating triggers it's often important to include some rental specific information in your message template. This information may be directions to the rental, instructions on using the stove, or some other important information. However, after entering rental specific information, the template is no longer rental agnostic. This requires you to create a unique trigger for each rental and increases the number of triggers to keep track of, and the possibility for error.
To solve this problem we've created five new custom information fields in your rental settings. You can access these fields by clicking the new Custom Information link in the lower lefthand context menu. You can also include your custom information in your message templates using the data dictionary.
We hope this helps streamline your automation setup and decreases the number of required message templates.
The weekend rates option in Tokeet has been plagued by problems since the beginning. First, different users have various definitions of the weekend. Some users consider Friday and Saturday night as the weekend, while others prefer Saturday and Sunday night. Then, once we introduced Day Specific Pricing, users became frustrated as their weekend rates stop working whenever they set Day Specific Pricing.
Due to these and other issues we have decided to remove the Weekend Night price option from Tokeet rates. Now, whenever a user needs to set a different rate for weekends, they must use Day Specific Pricing. This simplifies our rates and makes the rate creation process much more straightforward, no more special conditions.
If you have questions please as us at support@tokeet.com. We're happy to help.
At Tokeet we are constantly making small changes to improve our usability. In fact, we make about 100 small changes to our front-end and back-end systems per week. Some changes you may notice, others go unrecognized by most users. Today we released a few small changes to the Tokeet invoice. Now you may edit your invoice logo, guest details, and account address directly from the invoice. The edit options are located on the main invoice page and you may update the respective information during or after invoice creation. These updates will be immediately visible to your guest even after you've sent your invoice.
Please note that updating the guest information from the invoice will also update the information in your inquiry, however it will not change the guest information of previously sent invoices. When you update the invoice logo this will change all previously sent invoices, including the current one. Also, updating the address will change your company address on all invoices and Tokeet bills.
If you have any questions please reach out to us at support@tokeet.com, we're happy to help.
We spend a good bit of time and resources supporting our users. Although we enjoy the interactions, ultimately we hope that you wouldn't need to contact support at all. The only way this is going to happen is if we make Tokeet incredibly easy to set up and use.
Today we released our Booking.com setup wizard. The goal of the wizard is to walk you through the setup and configuration of your booking.com connections. It answers all the questions that we are normally asked in support and tries to prevent costly and frustrating misconfigurations from occurring in the first place. The wizard is automatically engaged if Tokeet detects that your booking.com connection is potentially not complete. Simply click on any of your booking.com connections. If the connection is complete, then you will see the normal connection details page. Otherwise, you'll be taken to the connection wizard.
Give it a try today.
Hate the way Tokeet shows dates in the date selection fields? Well, stress no more. Now you can change the format of your dates by adjusting your preferences in your Account settings.
We are very excited to announce our brand-new, fully integrated document signature feature called Tokeet Signature. With Tokeet Signature, there’s no need to use expensive electronic signature providers or require your guests to print, sign, scan, then send back rental agreements or other contracts.
With the new Signature feature, you can create multiple contract templates, automatically populate a template with your guest’s information, then send that contract directly to your guest. Your guest will receive a link to the contract which they can read and then sign from any device using a mouse or their finger. Once the contract is signed, both you and your guest will receive a digital copy for your records. There will also be a copy of the executed contract in your Tokeet File Cabinet for future reference.
This fully integrated electronic signature feature is designed to work seamlessly with other Tokeet features including automated triggers, message templates, the Tokeet data dictionary, and more.
By making the booking experience easier for your guests, Signature makes the process easier and more effective for you, too.
For more information about Signature, click here. And be on the lookout for more updates about new Tokeet features.
