Tokeet Change Log

https://www.tokeet.com

OWNER CENTER UPDATES - JANUARY - MARCH [2020]

  • We have made a number of updates and bug fixes for this period, including:

Updated: [Payout Rule] New rule formula type added - “Nightly” - this would add a Flat fee per night of a booking rather than a single flat fee.

Updated: Property Managers now have a "disable" setting to hide their property listing information from Property Owners.

Updated: [Invoices] Terms and Conditions text box data can now auto-populate.

Fixed: [Owner Statements] The Owner Statement email wasn’t showing a display total up to 2 decimal places.

Fixed: [Gateway] "Assign Owner" field should set automatically.

Fixed: [Payout Rule] Suggestion to change the wording for this feature to “change the order in which the line items are deducted".

Fixed: [Statement/Invoices] "Tokeet" specific channel option was not available in the Channels filter.

Fixed: [Statement/Invoices] Owner information was not getting updated on Detail View.

AUTOMATED INVOICING BETA

Our new automated invoicing is currently in beta and will soon be released. This feature will allow you to automatically create invoices when a guest books, before or after they check-in, before or after they check-out, or even if they cancel.

We are welcoming users who wish to try this feature out beforehand and start using it now to email support@tokeet.com and let us know. We will get you set up in the beta and would love any feedback from the service.

RATEGENIE MOBILE UPDATES | MARCH 20TH [2020]

  • We have made a number of updates and bug fixes since the last update, including:

Updated: We have introduced fingerprint login. Now you can log in using your fingerprint without entering a username and password each time.
  1. Login with your account.
  2. The Biometrics login splash screen will be shown once. It won’t be shown again after you press the cancel or enable button. 
  3. Press Enable Biometrics login button and verify your fingerprint. You can go back to this screen later to enable/disable biometrics login by going to the Sidebar menu -> Settings -> Biometrics Login
  4. There is a checkbox shown after you enable biometrics login: Verify <Touch ID | Face ID | Biometrics> "on app start?", if you check this checkbox, each time the app opens it will require biometrics verification.
  5. Next, log out. Now on the Login screen, you should see a button with the fingerprint icon next to the Login button. Press on it.
  6. If you have a single account with biometrics login enabled, it will prompt you for a fingerprint scan immediately.
  7. If you have many accounts with biometrics login enabled, it will show a popup with a list of accounts. Select 1 account to log in.
Updated: We have implemented a Check for TV3 rate mappings with auto-sync active, to prevent duplicate rate pushes.

Updated: We have added a Sorting option throughout the app on all list views.

Updated: We have removed the label “Airbnb API (NEW)” throughout the app and change it to "Airbnb API".

Updated: We have Implemented Live chat for the Mobile app as well. Now you will be able to contact support through the mobile app.

Updated: For canceled subscriptions and past due status, we have implemented the banner on all pages to inform users that they need to subscribe to Rategenie.

Updated: We have replaced the hamburger icon with the Rategenie logo to open the sidebar within the app.

Updated: We have restricted the min night value to 365 nights on the mobile app, to match the same restriction on the web app.

Fixed: The Edit button was not appearing when rental names were very long.


Fixed: Rental name was not showing in the list view of Rentals when the rental name was all numerals.

SIGNATURE UPDATES | MARCH 16TH - 23RD [2020]

  • We have made a number of updates and bug fixes this year, including:

Updated: Zoom controls have been added to the sign template page. This will allow users on both desktop and mobile to have greater control over the view settings of the template, as they complete the required fields.

Updated: A new action has been added in the Inbox, that will allow users to associate a template with a different inquiry than it is currently associated with. This should allow users to continue tracking their templates in the TV3 dashboard, even after inquiries have been deleted and remade.

RATEGENIE UPDATES | MARCH 1ST - 15TH [2020]

  • We have made a number of updates and bug fixes this month, including:

Updated: [Rates calendar] In the rates break-down, we have changed the label from Local Events to 'Special Events'.

Updated: On the top right side of the app, right below the user name, the logged-in user role should be visible now.

Updated: [Rental] Metrics tab- we have added global year selection to show all charts data in one go.

Fixed: On the create a new Strategy view: Changing the drop-down selection from occupancy base to Historical demand was not allowing to create a new strategy. This issue is fixed now.


Fixed: [Rental Market Occupancy] Sorting was missing to display the latest 12 months' data. Due to this, users were not seeing all the data for the past year. This issue is fixed now.

SYSTEM DOWNTIME, MARCH 9, 2020

Monday, March 9, 2020

Dear Tokeet Customers,

Today we experienced a production outage that interrupted many Tokeet services for a good part of the day. This outage was due to issues that surfaced during routine database maintenance and has since been resolved. Our plan was to conduct this maintenance seamlessly, without any interruption of service as we have done successfully in the past, however today was an exception.

This is an unprecedented failure that we know is unworthy of both our history and your trust. We apologize for the outage and the disruption to your business. At this time, we are focusing our efforts on finding and recovering from any and all lingering issues resulting from this outage. As of now, all Tokeet services have been fully restored and you can continue to use Tokeet as normal.

Please check this page for new developments and any required manual actions that may be required of you. You can access the Tokeet Community using your Tokeet Channel Manager credentials.

We sincerely apologize for this outage and take full responsibility for this interruption to your service.

Sincerely,
Kwesi Steele
Tokeet Founder and CEO

TOKEET UPDATES | JANUARY - FEBRUARY [2020]

  • We have made a number of updates and bug fixes so far this year, including:


- Updated: [Billing] Improve support for yearly plans on the billing info page


- Updated: [Invoices] We've added the ability to delete taxes from the Invoice line item tax dropdown


- Updated: [Rates] Rate mappings will show as red with a warning triangle if rental is unlinked from that channel


- Updated: [Users] We've added the user profile type underneath the user name in TV3


- Updated: [Websites] The system will automatically add the word "widget" to the end of any source name when creating widgets


- Fixed: [Automations] "Airbnb API" channel option is not being saved on triggers in Tokeet

- Fixed: [Automation] Archiving triggers will now display an additional overlay prompting users to Pause trigger before Archiving

- Fixed: [Calendar] Agenda calendar not showing events on the last few days


- Fixed: [Calendar] Agenda calendar sorting by time issue


- Fixed: [Calendar] Multi Calendar keeps redirecting to the first page


- Fixed: [Guests] Handle guest primary email not being a string


- Fixed: [Guests->Interactions] User not able to update interactions without changing Date.


- Fixed: [Inquiries] Check-In / Check-Out dates on inquiry overlay for edge timezones (New Zealand)


- Fixed: [Inquiries] "Add billing details" option shouldn't display for an inquiry record and only for bookings


- Fixed: [Rates] When I delete group rates, the associated Rate Mappings don't delete.


- Fixed: [Rates] Issue with rates calendars where the main calendar has date miss match with overlay rates calendar. The main calendar used the local time while the overlay rates used UTC time


- Fixed: [Rates] Prevented negative Nightly Rate on invoice line items


- Fixed: [Rentals] Rental filters break when a selected rental is deleted


- Fixed: [Rentals] Prevent users from saving invalid email addresses on the rental email field


- Fixed: [Reporting] Utilization that spans from one month to the next is showing incorrectly in the Tokeet dashboard


- Fixed: [Tasks] Formatting of Task Details dialog's dates


- Fixed: [Tasks] Dropdown items for house staff's complete tasks


- Fixed: [Users] Remove RateGenie login checkbox for owners on user overlay

SIGNATURE UPDATES | JANUARY - FEBRUARY [2020]

  • We have made a number of updates and bug fixes so far this year, including:
Updated: The photo ID request popup will not appear when the guest clicks the Submit button. This allows the guest to review and complete the contract, prior to the photo ID being submitted. Now, both contract and photo ID will be submitted at the same time, when the guest clicks the Submit button.

Updated: Users can now download a PDF of the original file they uploaded. This is done on the Templates page, by clicking the Edit button and selecting Download. Only PDF format will be supported for downloads.

Updated: The user role now shows under the profile name in the upper-right corner of the dashboard.

Fixed: Data tokens were parsing into the completed templates out of alignment, making text hard to read and/or messy-looking.

Fixed: There was a blue square appearing around the close icon on the My Signature modal.

Fixed: Property owners were receiving 2 copies of the signed contract.

Fixed: When sending a template manually, the inquiry selector was showing the email address incorrectly. The "." in .com was converted into "%2E".

Fixed: Template recipients were not able to type anything into the textbox in the template.

Fixed: Users were able to create templates that did not have required fields, allowing guests to submit empty contracts with no fields completed. This has been fixed, so the correction for any further affected users will be to re-save the templates, making sure the important fields like the signature field are marked as required. The signature field will be marked as required by default now.

Fixed: The location information on a completed contract was sometimes showing the wrong location. This will now correctly show the location where the IP address of the recipient is registered. In my case, while I live in Krabi, Thailand, my location shows as Bangkok, Thailand, where my ISP has registered the IP range.

Fixed: In the change password modal, the top field was being highlighted, which wasn't correct behavior.


RATEGENIE UPDATES | JANUARY - FEBRUARY [2020]

  • We have made a number of updates and bug fixes so far this year, including:

Updated: Check is applied for TV3 rate mappings with auto-sync active, to prevent duplicate rate pushes. Now we show a warning pop up when a user tries to turn on listing sync in Rategenie to avoid duplicate rate pushes

Updated: Show a banner above the rates calendar when users are not subscribed to Rategenie. When a user subscription is over/past due, we are now showing this banner on top of the Rategenie page: "You are not currently subscribed to Rategenie. Rates will not push to your channels until you subscribe."

Updated: Added audit trail, whenever a user makes an update to his strategy or linked strategy rules in Rategenie. In strategy activity logs users will now be able to see which rule or strategy type is updated/changed.

Updated: We Added an info box to the Channel Adjustment Rule. The following info box text is added on the channel adjustment rule: "Channel adjusted rates will never exceed the min or max rate that set in the strategy or rental settings, even if a manual rate is set."

Updated: When a user updates his rental location, we are now showing a red alert icon on the rates calendar page. When the user clicks on this icon, we will generate rates in Rategenie according to the updated location

Updated: We have added different icons like Edit, Remove, Delete throughout the app and also added different strategies type icons in the application.

Updated: When checking the validity of an active subscription we have implemented a grace period. We have implemented a 24 hour grace period, in order to prevent unnecessary service outages on the day of subscription renewal.

Fixed: Fixed the navigation issue for different browser zoom size. Users were facing issues while navigating to the month and year filter


Fixed: Non-percentage adjustment fields were displaying a maximum value is 300% error. This has been corrected to display this error message only in the case of percentage adjustment fields


Fixed: Editing Min night rule from the mobile app was causing problems on Rategenie web app. We Fixed the UI issue and also fix the issue where the min night was not showing on the rates breakdown


Fixed: Manual rates start and end dates are displaying incorrectly. Fixed the time zone issue that was causing the manual rate to be applied one month ahead


Fixed: Fixed the issue where Rategenie was not loading properly whenever there was a rental with name as full numeric values


Fixed: Airbnb API (NEW) label is removed throughout the app and changed to "Airbnb API".


Fixed: Turning ON/OFF sync buttons in Rategenie while using Drag and Drop were causing some issues. Dragging the sync toggle was not getting ON and OFF. This is fixed now


Fixed: The text for different types of strategies is updated. The strategy type was not showing the proper name. It's fixed now.


Fixed: Rental Events were showing as duplicate. Now, duplicate public holidays events are removed.


Fixed: Reducing the screen size was causing the spinner to keep rotating on the rates calendar page. The Rate calendar was not showing rates with less than 90% zoom size. It's fixed now.


Fixed: Zero percentage adjustment on manual rate was causing problems. Zero percentage adjustment was not visible on rates breakdown and it was also showing a blank value on the manual rates table. It's fixed now


Fixed: On the Rates calendar page while applying a rental filter: selection of a rental was moving the scroll on top again. It's fixed to stay in the selected rental section.


Fixed: Adding a new rule was displaying the type as rental in the strategy activity logs and not as a rule. It's fixed now.


Fixed: Update the error message when entering negative values. The following error message will be displayed now where negative values are not allowed: "Only positive integers allowed."


Fix: Terms of Service URL was outdated. It’s fixed now to show the latest Terms of Services.


Fix: Privacy Policy URL was outdated. It’s fixed now to show the latest Terms of Services.


Fix: We have reduced the rental name display length to a certain level so that the UI is not disturbed.

2020 PRICING ANNOUNCEMENT



Thank you for using Tokeet!

As you might have noticed we’ve been very busy here at Tokeet. In 2019 we completed some of the most ambitious projects in our history and successfully launched Rategenie, Tokeet v3, Owner Center, and Margins. We spent a lot of time speaking with and listening to you, our customers, taking your feedback and direction to heart, and produced solutions to help you grow your business. We are pleased with the overwhelmingly positive feedback that we have received for each of these products and thank you for being a part of the process. There is a lot more to come in 2020.


Our Prices Are Changing

On March 1st, 2020 we will be transitioning to a new pricing structure for Tokeet (TV3). In short, our prices will be increasing about 30% on average for your Tokeet subscription. It’s been about 3 years since we last changed Tokeet’s prices and a lot has changed since then. After many weeks of consideration, we think the time is now right to update our prices to be inline with our current products and services.

Our other products (Add Ons) will not be affected by this pricing change. Those products will have their own pricing adjustments made later this year, if any. At this time no decision has been made yet about these products. The pricing adjustment of March 1st will only affect your Tokeet subscription.


Keep Your Current Plan

As with our last pricing change in 2017, we are giving all of our users the opportunity to keep their existing price plans for one year. We’ll throw in a 10% discount with each yearly plan. This is our way of thanking you for your loyalty, and being a part of our journey. You will even be able to switch between yearly plans, if your needs change within the year. 

The process for keeping your current plan is simple.

  1. Let us know if you want to keep your plan via email or live chat.
  2. We will send you a one year contract via email which you must sign.
  3. Once your contract is signed we will switch you to the new one year plan.
  4. You will be charged for the entire year upfront!
Thanks again for being a Tokeet user.
Team Tokeet
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