Over the past few months we’ve been in discussions with Airbnb on a formal partnership agreement that will bring our companies closer together and allow a deeper integration between our two products. These discussions started in February and now, after 5 months of development, we’re happy to announce that Tokeet is an official partner of Airbnb. Even more exciting, we’re also officially announcing the release of a new Airbnb integration in Tokeet. This integration, which has been in beta for the past week, is faster, more powerful, and vastly more reliable than the previous Airbnb connection.

I understand that many of you have been affected by recent and frequent outages relating to the previous API connection with Airbnb, for this I sincerely apologize. During these outages we’ve been feverishly working with the Airbnb engineering and partnerships teams on a new integration with the sole purpose of improving the experience for you, our users. Today that new integration is available to you in your Tokeet account.

We plan for every customer to eventually move over to the new API and will ultimately discontinue the previous API connection. If you’ve ever had any issues with your Airbnb API connection then I recommend you make the switch immediately. It will only take a few minutes and instructions for switching are below.

We have more exciting announcements to make in the near future, but that’s all for now. Thank you for being a Tokeet user.

Switching to the new Airbnb API

Tokeet's new Airbnb API connection is live. This is a faster, and more reliable connection between Airbnb and Tokeet. Please follow the steps below to migrate your Airbnb accounts to the new API.

First disconnect the Airbnb API (OLD) accounts following the steps in this guide.

Disconnect a Channel Account

Then reconnect with Airbnb API (NEW).

Connecting to Airbnb API - New

Please let us know if you require further assistance. We're happy to help.

• Clearer Terms - We’ve clarified and reorganized our Terms of Service and Privacy Policy, making it easier to understand the data that we collect, how we use it and our responsibilities under the GDPR.
• Product Updates -  We’ve made product changes, including migrating our applications to secure serving (https://) to help both you and Tokeet meet the new requirements.   
• We have also provided additional security controls, including the workflow for approving secure certificates for your custom domain Tokeet websites.  Action is needed on your end to help migrate your custom domain websites to secure serving. Please look for an email from Support with the next steps.  Don’t be shy if you have questions - contact us at support@tokeet.com.

• Tokeet's Terms of Service and Privacy Policy are being updated to reflect new legal requirements of the GDPR.  
• These updates set out our responsibilities around data processing, data deletion, data security, and more. 

• Migrating all Tokeet applications to secure (https://) protocol.
• Migrating all custom domains that use Tokeet website builder to secure protocol.  We will be reaching out to all custom domain holders with next steps.
• Allowing new Tokeet domain websites, widgets, and guest portals to be generated with secure protocol by design and by default.  

We have been hard at work on new products and integrations, which we will begin to unveil this quarter.  In addition, our world-class Engineering team has been focused on improving current features and functionality of Tokeet. 

• First, we have improved on our functionality to automatically notify users in case channel connections become Pending / Disabled.

This is another huge week for new Tokeet features and enhancements!

This week, we are rolling out multiple exciting additions to the Tokeet platform.

• First, we've launched the Tokeet Booking Engine.  This highly requested feature can be used as either an extension of the current Website Builder, or a standalone booking engine if you have your own, non-Tokeet website.  Read more about the Tokeet Booking Engine in our Help Center.    
• Second, we have added a new "Rental Rates" module which allows you to observe both occupancy & rates on the same calendar screens.   We have also added visualization which allows you to identify high rate periods--both on a monthly and yearly basis, as well as the ability to drag and paste new rates straight onto your calendar.   Read more about Rental Rates Calendar in our Help Center.  

Thank you for helping to make Tokeet great! We're looking forward to your feedback about these new features to our platform.  As always, email us with your questions or suggestions at any time.

This weekend, on Sunday July 30th, we will be releasing a few changes to the time-based trigger system. Here is what's going to change.

1. Triggers will be sent every 30 minutes. This will allow you to set your triggers at a 30 minute granularity. Presently the trigger configuration allows hourly granularity, however, you can enter fractional numbers, like (0.5), in the hour field.

2. The system default check-in and check-out times will be 10 AM check-in, 9 AM checkout GMT. Presently it's 10 AM and 10 AM GMT respectively.

3. You will be able to set the default check-in/out times and timezone on a rental by rental basis. So, you may go into your rental configurations and set your desired defaults for all new bookings. This will give you tighter control over your calendar and triggers. We highly recommend setting your rental defaults if they are different or if your timezone differs significantly from GMT.

4. You will be able to set the check-in and check-out times on each booking. So if a particular user requires a different check-in they may have it.

5. If a user checks out after 12PM, the checkout day will be considered booked for availability searches on your Tokeet website.

You are not required to update your account, however, if you wish to set more granular control on your triggered emails then you can do so after the release on Sunday.

We're rolling out a new release of our mobile app which includes a lot of highly requested features. The most exciting of which is the new multi-calendar view on mobile. We've recreated the multi-calendar from the Tokeet web application for the mobile device, and it's great. This view also includes viewing past bookings, which was just also released on the web last week, and availability searching. The Android version should be available today on the PlayStore while the iOS version will be released later once approved by Apple.

We're excited to announce the beta release of the new Tokeet Guest Portal. The guest portal is your opportunity to offer a 5 star experience to your guests with a customized guide of your rental and city. It provides a guidebook platform for you to share critical information about your rental with your guests, and offer recommendations for their stay.

As a reference, here is a link to a guest portal to give you an idea of what's possible.

We've been hard at work improving the usability of Tokeet. Many of our usability improvements are small and get implemented without announcement, but today we are happy to announce some great improvements to our standard and multi calendars. These improvements came directly from requests made by our users. Keep the feedback coming, we love it.

First, you can now go back 6 months in the past on the multi-calendar. We know many of you have been frustrated by the fact that the multi-calendar did not allow you to view past bookings. We heard you and we've made an update to the custom widget powering the calendar. The previous restriction was placed so that the calendar, which renders thousands of bookings for some users, can load quickly. However, we've found a way to keep the relatively quick load time of the calendar while still allowing views into the past.

Second, we've improved the load time and usability of the standard calendar for users with many rentals and bookings. Previously the standard calendar would take forever to load if you had a lot, thousands, of bookings. Now the calendar loads quickly regardless of how many bookings you have. To accomplish this, the standard calendar only loads a maximum of 200 bookings per month. If you need to see the bookings of a specific rental then you may select that rental from the rental filter list. The calendar will then load bookings for that rental only with a maximum of 200 per month. You may also select multiple rentals if you wish. By lazy loading the rental data we allow users with many rentals to get into the calendar quickly and find the bookings they need to view easily.

We hope you like these improvements. Tell us what you think.