We've spent a lot of time ensuring that email messages from guests get routed to the correct inquiry. We've implemented the same algorithm used by Gmail and other email clients and it works great. I would say that 99.99% of the time we get it correct. However, sometimes you may be messaging a guest across a few of their email accounts or multiple guests about the same booking and you need to move a message from one inquiry to another. Well now we've added the ability to delete individual messages and move messages from one inquiry to another.

Go into any inquiry detail then click on the View message thread link. This will take you to the Messages page. Now expand any message and you'll see the two buttons at the far right of the message body. Once button allows you to move a message while the other deletes the message from the thread.

Got questions? Just ask us.