Tokeet Change Log

https://www.tokeet.com

RATEGENIE UPDATES | MARCH 16TH - APRIL 3RD [2020]

  • We have made a number of updates and bug fixes this month, including:

Updated: We have introduced the new Seasonal rule in Rategenie. Now with the seasonal rule, you can set a different base rate, minimum rate, maximum rate and minimum nights for different seasons throughout the year.

Updated: After user login on the Rategenie page, we have added an in-app pop-up message along with a video to help our users to get all the details about our new seasonal rule.

Updated: We have updated the min night hierarchy after the addition of the new seasonal rule. The updated min night hierarchy is: 

  1. Manual rate
  2. Gap night rule
  3. Date specific rule
  4. Last-minute rule
  5. Seasonal rule
  6. Advance booking rule
  7. Minimum night rule
  8. Rental rate settings
  9. Strategy details


TOKEET MOBILE UPDATES | MARCH 27TH [2020]

  • We have made a number of updates and bug fixes since the last update, including:

Updated: Implemented Biometrics login. This is how it is supposed to works.
  1. Login with your account.
  2. The Biometrics login splash screen will be shown once. It won’t be shown again after you press the cancel or enable button.
  3. Press Enable Biometrics login button and verify your fingerprint. You can go back to this screen later to enable/disable biometrics login by going to the Sidebar menu -> Settings -> Biometrics Login.
  4. There is a checkbox shown after you enable biometrics login: "Verify Biometrics on app start?", if you check this checkbox, each time the app opens, it will require biometrics verification.
  5. Next logout. Now on the Login screen, you should see a button with the fingerprint icon next to the Login button. Press on it.
  6. If you have a single account with biometrics login enabled, it will prompt you for fingerprint scan immediately.
  7. If you have many accounts with biometrics login enabled, it will show a popup with a list of accounts. Select 1 account to login.
Updated: Provided ability to users to manage & authorize their Airbnb account from the mobile app. To connect your Airbnb account navigate to Settings / Connect with Airbnb tab.

Updated: Displayed Rental images in the Rentals module. If you have marked an image as primary it will display in the list. If no image is marked primary, then the first image in the Gallery will display.

Updated: Center-aligned headers for Android devices.

Updated: In the Rates module under the Settings tab - added a warning message if Base Rate is missing. 

Updated: Added tooltip as placeholder text in Universal Search.

Updated: Add the word "last" to the description under the Invoice Summary values.

Updated: Displayed associated Rate Mapping in Red color after unlinking a Rental from Channel.

Updated: In Rentals module under Location tab updated map to include Satellite option.

Fixed: Changed header when converting Hold Event to a Booking.

Fixed: Notes disappear when we save an invoice on mobile. This is now fixed.

Fixed: Updated validation messages, field labels, and fixed typos.

OWNER CENTER UPDATES - JANUARY - MARCH [2020]

  • We have made a number of updates and bug fixes for this period, including:

Updated: [Payout Rule] New rule formula type added - “Nightly” - this would add a Flat fee per night of a booking rather than a single flat fee.

Updated: Property Managers now have a "disable" setting to hide their property listing information from Property Owners.

Updated: [Invoices] Terms and Conditions text box data can now auto-populate.

Fixed: [Owner Statements] The Owner Statement email wasn’t showing a display total up to 2 decimal places.

Fixed: [Gateway] "Assign Owner" field should set automatically.

Fixed: [Payout Rule] Suggestion to change the wording for this feature to “change the order in which the line items are deducted".

Fixed: [Statement/Invoices] "Tokeet" specific channel option was not available in the Channels filter.

Fixed: [Statement/Invoices] Owner information was not getting updated on Detail View.

AUTOMATED INVOICING BETA

Our new automated invoicing is currently in beta and will soon be released. This feature will allow you to automatically create invoices when a guest books, before or after they check-in, before or after they check-out, or even if they cancel.

We are welcoming users who wish to try this feature out beforehand and start using it now to email support@tokeet.com and let us know. We will get you set up in the beta and would love any feedback from the service.

AUTOMATA UPDATES | MARCH 16TH - 23RD [2020]

  • We have made a number of updates and bug fixes this month, including:

Fixed: Tokeet Widget triggers were not firing for inquires created via widget. A change has been made to the inquiry widget HTML code, that will not allow Automata to capture these events. You will need to make the inquiry widget again in TV3, in order to copy the updated HTML code to your website.

Fixed: Trigger conditions were not visible for triggers that had a hyphen in the trigger name. This issue has been corrected, and the pre-made samples have had any hyphens removed, in order to prevent future conflicts.

Fixed: Webhook service experienced a brief interruption in operation. This issue was quickly resolved, and webhook triggers should operate properly now.

RATEGENIE MOBILE UPDATES | MARCH 20TH [2020]

  • We have made a number of updates and bug fixes since the last update, including:

Updated: We have introduced fingerprint login. Now you can log in using your fingerprint without entering a username and password each time.
  1. Login with your account.
  2. The Biometrics login splash screen will be shown once. It won’t be shown again after you press the cancel or enable button. 
  3. Press Enable Biometrics login button and verify your fingerprint. You can go back to this screen later to enable/disable biometrics login by going to the Sidebar menu -> Settings -> Biometrics Login
  4. There is a checkbox shown after you enable biometrics login: Verify <Touch ID | Face ID | Biometrics> "on app start?", if you check this checkbox, each time the app opens it will require biometrics verification.
  5. Next, log out. Now on the Login screen, you should see a button with the fingerprint icon next to the Login button. Press on it.
  6. If you have a single account with biometrics login enabled, it will prompt you for a fingerprint scan immediately.
  7. If you have many accounts with biometrics login enabled, it will show a popup with a list of accounts. Select 1 account to log in.
Updated: We have implemented a Check for TV3 rate mappings with auto-sync active, to prevent duplicate rate pushes.

Updated: We have added a Sorting option throughout the app on all list views.

Updated: We have removed the label “Airbnb API (NEW)” throughout the app and change it to "Airbnb API".

Updated: We have Implemented Live chat for the Mobile app as well. Now you will be able to contact support through the mobile app.

Updated: For canceled subscriptions and past due status, we have implemented the banner on all pages to inform users that they need to subscribe to Rategenie.

Updated: We have replaced the hamburger icon with the Rategenie logo to open the sidebar within the app.

Updated: We have restricted the min night value to 365 nights on the mobile app, to match the same restriction on the web app.

Fixed: The Edit button was not appearing when rental names were very long.


Fixed: Rental name was not showing in the list view of Rentals when the rental name was all numerals.

SIGNATURE UPDATES | MARCH 16TH - 23RD [2020]

  • We have made a number of updates and bug fixes this year, including:

Updated: Zoom controls have been added to the sign template page. This will allow users on both desktop and mobile to have greater control over the view settings of the template, as they complete the required fields.

Updated: A new action has been added in the Inbox, that will allow users to associate a template with a different inquiry than it is currently associated with. This should allow users to continue tracking their templates in the TV3 dashboard, even after inquiries have been deleted and remade.

RATEGENIE UPDATES | MARCH 1ST - 15TH [2020]

  • We have made a number of updates and bug fixes this month, including:

Updated: [Rates calendar] In the rates break-down, we have changed the label from Local Events to 'Special Events'.

Updated: On the top right side of the app, right below the user name, the logged-in user role should be visible now.

Updated: [Rental] Metrics tab- we have added global year selection to show all charts data in one go.

Fixed: On the create a new Strategy view: Changing the drop-down selection from occupancy base to Historical demand was not allowing to create a new strategy. This issue is fixed now.


Fixed: [Rental Market Occupancy] Sorting was missing to display the latest 12 months' data. Due to this, users were not seeing all the data for the past year. This issue is fixed now.

SYSTEM DOWNTIME, MARCH 9, 2020

Monday, March 9, 2020

Dear Tokeet Customers,

Today we experienced a production outage that interrupted many Tokeet services for a good part of the day. This outage was due to issues that surfaced during routine database maintenance and has since been resolved. Our plan was to conduct this maintenance seamlessly, without any interruption of service as we have done successfully in the past, however today was an exception.

This is an unprecedented failure that we know is unworthy of both our history and your trust. We apologize for the outage and the disruption to your business. At this time, we are focusing our efforts on finding and recovering from any and all lingering issues resulting from this outage. As of now, all Tokeet services have been fully restored and you can continue to use Tokeet as normal.

Please check this page for new developments and any required manual actions that may be required of you. You can access the Tokeet Community using your Tokeet Channel Manager credentials.

We sincerely apologize for this outage and take full responsibility for this interruption to your service.

Sincerely,
Kwesi Steele
Tokeet Founder and CEO

TOKEET UPDATES | JANUARY - FEBRUARY [2020]

  • We have made a number of updates and bug fixes so far this year, including:


- Updated: [Billing] Improve support for yearly plans on the billing info page


- Updated: [Invoices] We've added the ability to delete taxes from the Invoice line item tax dropdown


- Updated: [Rates] Rate mappings will show as red with a warning triangle if rental is unlinked from that channel


- Updated: [Users] We've added the user profile type underneath the user name in TV3


- Updated: [Websites] The system will automatically add the word "widget" to the end of any source name when creating widgets


- Fixed: [Automations] "Airbnb API" channel option is not being saved on triggers in Tokeet

- Fixed: [Automation] Archiving triggers will now display an additional overlay prompting users to Pause trigger before Archiving

- Fixed: [Calendar] Agenda calendar not showing events on the last few days


- Fixed: [Calendar] Agenda calendar sorting by time issue


- Fixed: [Calendar] Multi Calendar keeps redirecting to the first page


- Fixed: [Guests] Handle guest primary email not being a string


- Fixed: [Guests->Interactions] User not able to update interactions without changing Date.


- Fixed: [Inquiries] Check-In / Check-Out dates on inquiry overlay for edge timezones (New Zealand)


- Fixed: [Inquiries] "Add billing details" option shouldn't display for an inquiry record and only for bookings


- Fixed: [Rates] When I delete group rates, the associated Rate Mappings don't delete.


- Fixed: [Rates] Issue with rates calendars where the main calendar has date miss match with overlay rates calendar. The main calendar used the local time while the overlay rates used UTC time


- Fixed: [Rates] Prevented negative Nightly Rate on invoice line items


- Fixed: [Rentals] Rental filters break when a selected rental is deleted


- Fixed: [Rentals] Prevent users from saving invalid email addresses on the rental email field


- Fixed: [Reporting] Utilization that spans from one month to the next is showing incorrectly in the Tokeet dashboard


- Fixed: [Tasks] Formatting of Task Details dialog's dates


- Fixed: [Tasks] Dropdown items for house staff's complete tasks


- Fixed: [Users] Remove RateGenie login checkbox for owners on user overlay

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