CHANGES ARE COMING TO YOUR TRIGGERS.

This weekend, on Sunday July 30th, we will be releasing a few changes to the time-based trigger system. Here is what's going to change.

1. Triggers will be sent every 30 minutes. This will allow you to set your triggers at a 30 minute granularity. Presently the trigger configuration allows hourly granularity, however, you can enter fractional numbers, like (0.5), in the hour field.

2. The system default check-in and check-out times will be 10 AM check-in, 9 AM checkout GMT. Presently it's 10 AM and 10 AM GMT respectively.

3. You will be able to set the default check-in/out times and timezone on a rental by rental basis. So, you may go into your rental configurations and set your desired defaults for all new bookings. This will give you tighter control over your calendar and triggers. We highly recommend setting your rental defaults if they are different or if your timezone differs significantly from GMT.

4. You will be able to set the check-in and check-out times on each booking. So if a particular user requires a different check-in they may have it.

5. If a user checks out after 12PM, the checkout day will be considered booked for availability searches on your Tokeet website.

You are not required to update your account, however, if you wish to set more granular control on your triggered emails then you can do so after the release on Sunday.

MULTI-CALENDAR NOW ON THE MOBILE APP

We're rolling out a new release of our mobile app which includes a lot of highly requested features. The most exciting of which is the new multi-calendar view on mobile. We've recreated the multi-calendar from the Tokeet web application for the mobile device, and it's great. This view also includes viewing past bookings, which was just also released on the web last week, and availability searching. The Android version should be available today on the PlayStore while the iOS version will be released later once approved by Apple.

TOKEET GUEST PORTAL

We're excited to announce the beta release of the new Tokeet Guest Portal. The guest portal is your opportunity to offer a 5 star experience to your guests with a customized guide of your rental and city. It provides a guidebook platform for you to share critical information about your rental with your guests, and offer recommendations for their stay.


Even more, the guest portal also allows guests to view their booking details, pay their invoices, and communicate directly to you. We have re-imagined the guest portal to be more flexible and user-friendly than before. You may now embed a link to the guest portal directly in your email templates using the data dictionary. This way your guests can receive a link to their unique guest portal right when they book if you use Tokeet Triggers. You may also send a link to the guest portal directly from the booking details page. Your guests no longer need to log in to view their portal as each link provides unique and secure access to the customized portal information.

The new Tokeet Guest Portal offers many customization options including custom domains, instructions per rental, custom pages for recommendations, google analytics and mixpanel tracking, and also the ability to customize the look and feel using CSS.

The new Tokeet Guest Portal is also built mobile first so the user experience on mobile devices is flawless. The desktop experience is great too.

As a reference, here is a link to a guest portal to give you an idea of what's possible.

IMPROVING CALENDARS

We've been hard at work improving the usability of Tokeet. Many of our usability improvements are small and get implemented without announcement, but today we are happy to announce some great improvements to our standard and multi calendars. These improvements came directly from requests made by our users. Keep the feedback coming, we love it.

First, you can now go back 6 months in the past on the multi-calendar. We know many of you have been frustrated by the fact that the multi-calendar did not allow you to view past bookings. We heard you and we've made an update to the custom widget powering the calendar. The previous restriction was placed so that the calendar, which renders thousands of bookings for some users, can load quickly. However, we've found a way to keep the relatively quick load time of the calendar while still allowing views into the past.

Second, we've improved the load time and usability of the standard calendar for users with many rentals and bookings. Previously the standard calendar would take forever to load if you had a lot, thousands, of bookings. Now the calendar loads quickly regardless of how many bookings you have. To accomplish this, the standard calendar only loads a maximum of 200 bookings per month. If you need to see the bookings of a specific rental then you may select that rental from the rental filter list. The calendar will then load bookings for that rental only with a maximum of 200 per month. You may also select multiple rentals if you wish. By lazy loading the rental data we allow users with many rentals to get into the calendar quickly and find the bookings they need to view easily.

We hope you like these improvements. Tell us what you think.

SAVED FILTERS

Ever performed a search or filter on one page, left the page, then returned only to have to perform the same search or filter again? We have, and yes it's annoying. Today we're happy to announce a feature that will eliminate this issue.

Tokeet will now save all searches and filters on almost every page. When you perform a search or filter on your inbox, navigate off to the booking detail then come back, your filter selections will still be there. Even if you log out of Tokeet then sign back into the same browser tab your searches will still be there. The same goes for almost every page where search/filter exists.

We hope this will make your lives easier and make Tokeet a bit more user-friendly.

ADVANCED INBOX

We love spending time analyzing how users interact with Tokeet, and trying to put ourselves in the mind of the user. We gather every bit of information we can about user interactions and navigation paths. With this information we try to formulate new ways to make Tokeet even more user friendly. This was the genesis of our new inbox, which we hope will increase your productivity for the majority of use cases.

The Advanced Inbox condenses a number of different pages into one seamless experience for quicker utilization. You can quickly view and send messages, view and update booking details, and update guest details all from one screen. No more navigating around to get things done.

You can get to the Advanced Inbox by going to your current inquiries inbox and clicking the yellow Action button, then selecting Advanced Inbox. If you like the new inbox then you may make it your default by selecting the Default Inbox option above the inquiries list on the Advanced Inbox page.

We would love your feedback on this new inbox so let us know if it makes your life easier and how.

OWNER STATEMENTS & INVOICES


Many clients across the globe have asked us for more features to help them better manage their owners. For those agencies that manage properties for property owners, communicating with property owners and letting them know how their properties are performing consume a tremendous amount of time. Well, we heard you loud and clear and are excited to announce improved owner management features.

You can now create owner statements and owner invoices directly within Tokeet. Also, using the newly released Payout Rules, you can create payout formulas for each booking you receive. These formulas get automatically applied when creating a new invoice or statement for an owner. So you can say goodbye to spreadsheets and human errors.

A payout rule is an instruction to Tokeet to calculate a specific payout, or payable amount, for each booking. Payout rules apply to bookings which match the rule restrictions. So, if you want a different payout amount for different owners, or different channels, or different rentals, etc you may create a rule for each case. Tokeet will then find a matching rule for each booking depending on the bookings rental, owner, or channel when you are creating an invoice or statement for an owner. Owners may also pay their invoices online if you have a connected payment gateway.

You may also now enable or disable any section of the owner's dashboard. So if you don't want your owners to access reports you may simply disable it. Owners also have a customized view of their bookings and revenue each month, however you may also disable this new view if you like.

Our newly upgraded owners module will shave hours off your workload each month and help you scale your business effortlessly.

MULTI-RENTAL WEBSITE TEMPLATES


We're excited to announce the release of our multi-rental templates for the Tokeet Website Builder. Now, you may create a website with all of your rentals, whether you have a single rental or thousands. All of our templates have been updated to allow for multiple rentals. We've also redesigned the website builder dashboard to make it easier to use. Some of the key new features are:

  • A new rental selection table that makes assigning rentals to your website easier.
  • A new wysiwyg web page editor for your custom web pages which allows you to embed images, video, tables, and much more. It also has a cool fullscreen mode.
  • A website image library for saving images specific to your website. You can also set a main website image and favicon.
  • Google Analytics and Mixpanel tracking built into every site. Simply enter your analytics IDs into the dashboard.
  • Turn on and off any section of the web site with one click.
  • Embed custom CSS, and Javascipt via raw code or library URLs. This powerful feature allows you to customize any part of the website using your own style sheets.
We're truly excited about this update to our website builder, which is the first in a series of updates we will be making to this product. Stay tuned for online bookings coming in a few weeks.

Here's a mock website I created in about 10 minutes.
http://mrentals.housesquatting.net/

NEW WEBSITE DOMAINS

We're happy to announce the release of two new website domains for your Tokeet website. Now users have the additional choice of using .mylettings.me and .shortlettings.net when selecting a free domain for their Tokeet website. We have also changed the default title of your website for better appearance when sharing via Facebook and other social media channels.

GUEST MESSAGE EVENT

Now you can create triggers that fire when you receive a message from a guest. We've received a number of requests for this and now it's implemented. The added benefit is that the trigger will not fire if a message has a high spam score, so you don't get slammed with spam notifications. If you receive a high number of guest messages then we recommend you not use this feature, but instead use the Message Feed within the mobile and web applications.

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