CAUTION: Phishing Attempt & Fraudulent Emails

There seems to be a widespread phishing attempt ongoing within the Tokeet community. The first phishing emails appeared a few hours ago. Please be vigilant of any emails that appear to come from Tokeet. Please always check the following.

  • All emails from Tokeet will be sent from a Tokeet email address, for example, support@tokeet.com. Emails that are from any other non-Tokeet email address were not sent by Tokeet. Please delete them immediately.
  • Be careful of clicking links that take you to non-Tokeet websites. Please check the URL of the website where the link takes you.
  • Absolutely never enter your Tokeet email or password on any website that is not operated by Tokeet.

As always, if an email seems suspicious then it probably is a fraud. Please contact our support team via chat or email if you have any questions.

TV3 UPDATES | January 01 - January 31 2022

Happy New Year. Below is a quick overview of January updates 

Updated: We have added Created By column in the Expenses module

Updated: We have added the following additional information to the inquiry feed

  1. Guest secondary email
  2. Guest phone
  3. Guest address
  4. Number of nights

Updated: Forgot password link now expire after a user has reset their password

Updated: We have added a grace period banner if card payment fails

Updated: On invoices, at the bottom right we have added additional lines to Itemize. Vat Total, Net Total (Without vat) and Gross Total (Including Vat) 

Updated: We have added a new landing page that confirms verification when the user clicks on the email verification link

Updated: On Dashboard, we have added an entry in Activity Feed when someone adds/deletes a hold event 

Updated: We have added Safely company to Tokeet/Sympl integrations page on the website 

Updated: We have provided the ability to colour code hold events just like bookings 

Updated: We have updated the rental requirement from 5 to 15 for connecting with Holidu

Updated: For Vrbo and Marriott users shouldn't be able to connect if Stripe is not connected as a payment gateway

Fixed: We have fixed an issue where the mobile app was not working for iPhone 14 Pro Max 

Fixed: We are now showing guest secondary email addresses in the downloaded CSV file

Fixed: We have fixed an issue where the Total displays as 0 in the fired automation message when a booking is created from the Tokeet website 

Fixed: We have fixed an Agenda calendar issue where Notes should be highlighted/unhighlighted without a refresh 

Fixed: We have provided the facility to disconnect the last payment gateway even if it is set as default

Fixed: We have fixed an issue where If the apply booking fee is unchecked while creating a booking, tax should not be applied to that Fee

 Fixed: We have fixed an issue where the page gets stuck when you click on the notifications icon

Fixed: For Rentals United we have fixed an issue  where values under the connection status table and Activity Logs don't update 

Fixed: Under User Settings, users shouldn't be able to type characters in the Phone field 


TV3 UPDATES | Jan 30 - Feb 03, 2023


New Features:

Need an addition to the Admin internal UI to manually enter Customer Happiness Scores


Bug Fixes:

User is seeing a wrong total on a manual booking in Tokeet

[Automations] Trigger is firing twice when event is Invoice Paid

We've integrated with Safely!


There’s no need to worry about who you’re renting to or what happens when something goes wrong with this new integration.

Safely provides short-term rental insurance with rigorous guest screening, and comprehensive insurance.

With a simple claims process and quick turnarounds, customers can stay focused on growing their business and providing the best experience.


Click here to get started or check out our blog for more information on Safely.

Sympl UPDATES | December 2022

New Releases:

  • Show automata template in Sympl IF user is already subscribed to Automata
  • [Templates] If User is subscribed to Automata instead of Sympl Automations, he/she should be able to add templates to messages


Bug Fixes:

  • [Invoices] Link is broken
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