Hey guys, for those of you who are interested in what we've been up to with the new version of Tokeet, aka TV3. Here is a sneak peek video of TV3 in action. We've pushed the release of TV3 back to Q1 2019 so that we can pack more awesome features into the product. Let us know what you think!

• We have made a number of updates and bug fixes this past week, including:

Updated: [Channels] Performance updates made to AirBnB API (NEW) to accommodate new verification steps.

Automata

Fixed: [Bookings] Some triggers marked as "skipped" were still able to fire.

Fixed: [Bookings] Marked for follow-up filter was omitting some guests.

Signature

Updated: [Templates] Tooltips have been updated for clarity.

Fixed: [Templates] Tags filter was showing duplicate entries for some new tags.

Thank you for continuing to make Tokeet great! We're looking forward to your feedback about these new additions and fixes to our platform. As always, please email us with your questions or suggestions at any time.

• We have made a number of updates and bug fixes this past week, including:

Fixed: [Registration] The Continue button was not working correctly.

Automata

Updated: [Recent Activity] Added an "All" option to the events filters, to allow all events to be shown in the Successful and Unsuccessful Triggers lists.

Fixed: [Triggers] Typo on the rentals filter label, when using the exclusion list.

Fixed: [Recent Activity] Typo in the events filters for the Card Deleted event.

Signature

Fixed: [My Signature] Resetting a saved signature, and closing the pop-up, was not deleting the signature from the user account.

Fixed: [Templates] Some users without saved signatures received error messages when manually signing contracts.

Thank you for continuing to make Tokeet great! We're looking forward to your feedback about these new additions and fixes to our platform. As always, please email us with your questions or suggestions at any time.

• We have made a number of updates and bug fixes this past week, including:

Updated: [Channels] Improvements made to the Agoda rate push process.

Fixed: [Channels] Users were not able to accept AirBnB booking alterations.

Fixed: [Templates] Some contract links were expiring before the 5-day period ended.

Fixed: [Templates] The SOURCE data code was not displaying the channel name for bookings created manually in the calendar.

Automata

Updated: [Triggers] The recipient field is now mandatory for all Signature contracts, forms and documents.

Updated: [Templates] The GUEST_ID data code has been removed from the data dictionary due to lack of support from the channels.

Fixed: [Templates] Templates containing the INQUIRY_ID data code were not being sent successfully.

Signature

Fixed: [Templates] When sending templates, the guest list, users with more than 1,000 Tokeet guests were unable to search the full list.

Fixed: [Templates] When an account administrator was a recipient of a contract that requires a photo ID, an error message was being returned to the guest.

Thank you for continuing to make Tokeet great! We're looking forward to your feedback about these new additions and fixes to our platform. As always, please email us with your questions or suggestions at any time.

Welcome to another installation of the "What's New @ Tokeet" changelog. This week, we have an announcement for the future plans of SMS integration in the Tokeet and Automata apps. We also have another group of updates and fixes that will improve the performance of the apps.

• It was a very difficult decision to make, but we feel that this is the right choice for the future. We have now announced our future plans for SMS integration in the Tokeet suite of applications. SMS will only be available in the Automata app, and the functionality has been expanded. Please take a moment to read the announcement below:
  
  Hi everyone,
  
  Thanks to all of you for making the Automata beta a success. We are truly excited about its full launch and upcoming features. Now that Automata is fully up and running, as of November 1st, SMS automation will be exclusively available in Automata. SMS will no longer be a feature offered in the core Tokeet product.
  Since we introduced SMS in Tokeet about a year ago it has grown to be a very popular feature with over 100K SMS messages sent each month. This number has been increasing rapidly in the past few months without abatement. Due to this rising cost we are now forced to remove SMS from the base product in an effort to keep cost and prices down.
  
  If you have any questions please don't hesitate to contact our support team.
  Tokeet Teamsupport@tokeet.com
  
  
• We would like to provide a polite reminder that users who were trialing the Automata and Signature applications will now have to subscribe to the services in order to continue their use.
  
  Automata and Signature are now out of beta. This means that you must subscribe to these products to continue using them. As of September 24th you must have a subscription to Automata/Signature in order to login to these applications. As of October 1st Automata will stop processing triggers for accounts without subscriptions.
  
  None of your data or triggers will be deleted from Automata or Signature. There is ABSOLUTELY NO IMPACT to regular Tokeet triggers, Tokeet Contracts, or Tokeet. This announcement is exclusively regarding Automata and Signature.
  
  If you have previously setup Automata and wish to continue using it simply subscribe to a plan. Go to the My Billing Info page within your Tokeet account and activate your desired subscription.
  
  
• We have introduced a custom implementation program for new user accounts.
• We have made a number of updates and bug fixes this past week, including:

Fixed: [Channels] Booking and hold event modifications were delayed while pushing to AirBnB.

Fixed: [Channels] When trying to book open dates on AirBnB, some guests were receiving an error that the dates are no longer available.

Fixed: [Billing Info] Typo in the Activate Subscription modal said "Shall be proceed?" instead of "Shall we proceed?"

Automata

Fixed: [Triggers] Booking confirmed triggers were firing multiple times for some guest bookings.

Signature

Updated: [Owner Login] Owners now have access to the app, with a customized dashboard. They can save their password to the account so that it is auto-filled on contracts.

Updated: [Dashboard] Cleaned up the filter layout in the activity table.

Fixed: [All] Alphabetical sort was case-sensitive.

Fixed: [Login] Username and password icons were not loading until the field was clicked.

Fixed: [Dashboard] Sort by recipient was not working correctly.

Fixed: [Forms] Submitting a guest form was returning the error "Something went wrong."

Thank you for continuing to make Tokeet great! We're looking forward to your feedback about these new additions and fixes to our platform. As always, please email us with your questions or suggestions at any time.

It's been a fortnight coming, but it's finally here. Welcome to the September 23rd edition of the "What's New @ Tokeet" changelog. This week, we have the official launches of Automata and Signature. We also have another group of updates and fixes that will improve the performance of the apps.

• We hope that you have enjoyed your beta experience with Automata and Signature. Both products will be coming out of beta on September 24th and you will be required to subscribe to each product in order to access the applications from that date. You may subscribe to both products on the "My Billing Info" page within your Tokeet account starting September 24th. Starting October 1st, Automata will stop firing all triggers for accounts without subscriptions.
  
  If you have any questions about Automata or Signature please let us know by contacting support.
• Automata and Signature Tokeet Academy classes are live! You can now register for a 30-minute demonstration of the Automata app on Tuesdays, and a 20-minute demo of the Signature app on Thursdays. These new additions to the Tokeet Academy curriculum will give you a full tour of our exciting new automation and e-document applications. Just like the Tokeet Academy: Channel Manager class, you can register quickly on our Calendly page. Just select a date and the most convenient time slot for you. All you need after that is a smartphone or computer to access the online call, and learn about the new additions to the Tokeet suite of products. See the class schedules below:
  
  Tokeet Academy: Automata - 4 x 30-minute classes
  Every Tuesday @ 9am/9:30am/7pm/7:30pm GMT
  
  Tokeet Academy: Signature - 3 x 20-minute classes
  Every Thursday @ 9am/9:20am/9:40am/7pm/7:20pm/7:40pm GMT
• We have made a number of updates and bug fixes this past week, including:

Today we would like to unveil a new weekly feature to the Tokeet Changelog called "What's New @ Tokeet". This weekly update will chronicle all significant updates, changes and bug fixes made to the Tokeet suite of applications since the last update. As this is the first edition of this new feature, we will be focusing on the latest round of changes to the Tokeet, Signature and Automata web applications. Please check back weekly to see what new updates we have made.

• We have made a number of updates and bug fixes this past week, including:

Fixed: [Rental Rates] Rates calendar (standard) was showing old dynamic rates.


Automata

Updated: [Triggers] Tooltips have been updated for clarity.

Updated: [Triggers] Account Active/Paused action changed into a switch to improve visibility.

Updated: [Triggers] Added Chinese translation support for both Traditional and Simplified.

Fixed: [Triggers] Guests with Chinese last names were receiving Chinese template translations.

Fixed: [Triggers] Some triggers were firing despite being inactive.

Fixed: [Triggers] Rental availability condition not reading the correct availability.

Fixed: [Triggers] Available days before/after condition was not reading the day count correctly.

Fixed: [Recent Activity] Booking tags color indicator missing from the graph.

Fixed: [Custom Codes] Custom codes not displaying in the template.

Fixed: [Custom Codes] Custom codes not displaying the correct value for the rental the guest has booked.


Signature

Updated: [All] Info icon tooltips updated with new information.

Updated: [Dashboard] You can filter the graph by template type.

Updated: [Custom Codes] You can create custom data codes to be used in templates.

Updated: [Templates] Tooltips have been updated for clarity.


Thank you for continuing to make Tokeet great! We're looking forward to your feedback about these new additions and fixes to our platform. As always, please email us with your questions or suggestions at any time.

Since the announcement of the upcoming release of Tokeet version 3 there has been a lot of excitement and some anxiety regarding the proposed changes to the product. Please allow me to shed some light on the coming release process.

1. The new version of Tokeet (version 3) will not be released until Q4. This means that nothing is happening immediately and you can continue to enjoy version 2 until then.

2. There will be an open beta release of version 3 for about a month. Users will be able to login to either version 2 or version 3 as they like. This will allow everyone to get used to the new version, provide feedback, and decide if they like it.

3. Once the open beta period is complete, users with monthly plans will be upgraded to version 3 automatically. Users with yearly plans will have the option of sticking with version 2 for the remainder of their subscription period, or upgrading to version 3. There are a few things to note regarding this choice.

 - We will continue to support those users on version 2 as we do now.

 - We will discontinue active development of version 2. So there wouldn’t be anymore bug fixes, upgrades, etc.

 - Yearly plan users who stay with version 2 will not be able to login to version 3.

 - Version 2 users may upgrade to version 3 at anytime prior to the end of their subscription period.

 - Version 2 users will be able to subscribe to any of the upcoming add-on products.

 - We will set a permanent discontinuation date for version 2 sometime in 2019.

4. We will not be decreasing rate management in version 3. In fact, we plan to release a much simpler rate management solution. The core feature offerings of version 3 will remain the same as version 2 unless otherwise announced.

We’re confident that once users see and experience version 3 they will instantly prefer it to version 2. We’re happy to answer anymore questions about the upcoming version 3 here on this thread.

Thanks for being a Tokeet user.

The new Airbnb API is a faster, more reliable connection to Airbnb than our previous API connection. However, this new connection does have some important differences and noteworthy features. All of these differences are requirements of Airbnb or limitations of their new API, to which Tokeet must adhere. Below is a list of things to note when connecting to the new API.

• Listings connected to Airbnb using their new API will be made instant bookable. This is done by Airbnb and cannot be undone in Tokeet or on Airbnb.
• Listings connected to the new API must meet Airbnb's content listing criteria. The specific criteria are detailed below. Any listing not meeting these criteria will be automatically delisted by Airbnb until they are updated to meet the criteria.
• Cohosted listings are officially unsupported by the new Airbnb API. Tokeet does allow cohosted listings to connect via the new API and many of the connection features will work. However, we encourage users with cohosted listings to add their Tokeet rental's iCal URL to the Airbnb listing in the Airbnb dashboard to ensure availability is constantly updated. 
• Listings connected prior to August 9th may have suffered a lapse in synchronization. This is due to an update released by Airbnb which now requires a synchronization setting for each listing. Tokeet is now automatically updating listings with this setting. Listings that are either cohosted or do not meet the content requirements will be automatically rejected by Airbnb.
• Once a listing is connected to Tokeet, pricing and availability settings will no longer be accessible in Airbnb. These settings must be updated in Tokeet.
• User may choose to sync only rates and availability via Tokeet or sync their entire listing content (Full Synchronization). By default Tokeet connects to your Airbnb listings with rates and availability sync. This allows Tokeet to perform all required actions like pushing rates, pushing availability, sending and receiving messages, and importing bookings. You may switch to Full Synchronization from within the connection details in Tokeet. Please note that if you choose Full Synchronizationyou will no longer be able to update your listing's rates, availability, or content in your Airbnb dashboard and will be required to do so via Tokeet.
• Guest requirements are removed from listings connected to any channel manager via the new Airbnb API. There is no way to add these requirements back. This is done automatically by Airbnb.
• Dates directly blocked on Airbnb will not be imported into Tokeet with the new Airbnb API. Users are encouraged to directly block dates in their Tokeet calendar to ensure all connected channels are updated accordingly.

Airbnb Listing Content Requirements
Airbnb will automatically disable listings that do not meet the following minimum content requirements.

• Title - At least 8 characters in the listing title
• Description - At least 50 characters in the listing description field
• Photos - At least 7 photos, including 3 with high-resolution (800x500 pixels) 
• Amenities - At least 5 amenities